Experience

Fire & Flower

• Canada
• Retail
• 100 - 200 Employee

• Assistant General Manager

  • Nov 2019 - Present

  Okotoks, Alberta, Canada



WestJet

• Canada
• Airlines and Aviation
• 700 & Above Employee

• Senior Specialist

  • Jun 2015 - Mar 2019

  Calgary, Canada Area Provided technical and training support to all call centre agents within Calgary, Vancouver and Halifax. Duties Included Worked with call centre managers to ensure a smooth training process and understanding of the material Worked along side senior management to create new training guidelines and to clean up existing processes Was heavily involved in finding ways to lower average handle time with calls and ensure that the guest was still getting the best experience possible



Element Fleet Management

• Canada
• Financial Services
• 700 & Above Employee

• Client Consultant

  • Mar 2013 - Jun 2015



Purolator Inc.

• Canada
• Freight and Package Transportation
• 700 & Above Employee

• CSR

  • Nov 2008 - Mar 2013

  Calgary, Canada Area

• CSR

  • 2008 - 2012