Experience

American Fuel & Petrochemical Manufacturers (AFPM)

• United States
• Oil and Gas
• 1 - 100 Employee

• Senior Associate, Legal Research & Administration

  • Jul 2023 - Present



Glen Allen Dentistry

• Medical Practices
• 1 - 100 Employee

• Social Media Director

  • Sep 2020 - Present

  - Produce social media content for engagement to attract prospective new patients- Analyze progress of social media campaigns and footprint- Connect with local magazines and organizations for sponsorships- Manage marketing events

• Patient Care Coordinator

  • Jul 2020 - Nov 2021

  - Managed 500+ incoming phone calls and place outbound calls for follow-ups and to maximize the clinical schedule- Provided administrative support and coordination to new and/or established patients- Achieved a +7% increase in new patient acceptance- Confirmed patient appointments and continuing education courses for staff (including rescheduling or canceling, when needed)- Adjusted schedule according to doctor/hygienist availability using practice management software- Presented treatment plans to patients and schedule treatment to match and surpass production goals- Attained a 93% treatment acceptance rate- Handled internal correspondence and communication with patients, referring providers, insurance companies, etc.- Obtained insurance breakdowns and file claims accordingly with appropriate attachments- Cross-trained as a dental assistant Show less



Whiteford, Taylor & Preston LLP

• United States
• Law Practice
• 200 - 300 Employee

• Legal Administrative Assistant

  • Oct 2021 - Jul 2023

  - Document creation, editing, and drafting complex and/or confidential correspondence - Notarize agreements, contracts and other documents when required - Provide administrative support to associates, partners and counsel - Track and update deadlines for 25+ ongoing client matters - Communicate with third-party vendors for diligence quotes and reports - Generate expense reports for reimbursement - Compile electronic and hard copies of executed documents for delivery via Federal Express, Certified -Mail, hand delivery or First Class Mail - Deliver invoices to clients for payment remittance - Attend weekly Corporate/Real Estate Team meetings - Pay incoming invoices in a timely manner - Form limited liability companies and corporations with the respective Secretary of State - Assist in converting business entities in order to comply with state requirements to transact business Show less



River Run Dental

• Patient Coordinator

  • Jun 2019 - Jul 2020

  - Managed 800+ incoming phone calls for all office locations and placed outbound calls to fill the clinical schedule - Scheduled new and existing patients appropriately to fill the hygiene schedule to maximize productivity for the clinical staff - Transferred phone requests appropriately and take messages to relay to the appropriate individuals - Followed up with patients and referring providers as necessary - Processed credit card payments and posted them to patient ledgers - Obtained insurance breakdowns - Answered billing and insurance questions - Emailed records to specialists Show less



Willaims-Sonoma, Inc.

• Richmond, Virginia Area

• Sales Lead

  • Oct 2018 - Jun 2019

  - Enhanced knowledge on kitchen appliances in order to efficiently sell products to customers - Interacted with customers in order to meet their needs and make their time in the store intentional - Set up displays for the products - Performed manager open and closing procedures - Trained and coached sales associates to hit sales goals for the day, week, month and year - Served as the manager on duty and assisted with any needs from customers and associates - Tracked sales for the day and set goals for the store - Maintained upward trends for sales, conversion and credit card application acceptance to remain the top store in the district Show less



Williams-Sonoma, Inc.

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Jul 2016 - Oct 2018