Experience

RUBY

• New Zealand
• Retail Apparel and Fashion
• 1 - 100 Employee

• Rubette Customer Support Manager

  • May 2022 - Present

  Provide consistently outstanding service to new and returning clients to drive customer acquisition and retention leading to sales. Customer relationships are nurtured and ensuring our digital presence and reputation is upheld. - Champion all customer support tasks and provide training to the wider ecommerce team on how to provide exceptional customer service- Crafted a weekly and monthly report on customer insights which is presented at weekly Marketing and companywide meetings-Coordinated a customer communication focused training to the ecommerce team to provide insight on how to drive sales and ensure customers feel taken care of Show less

• Ecommerce Customer Relationships Manager

  • Oct 2021 - May 2022

  Providing consistently outstanding customer service to new and returning customers and ensuring communications are on brand, timely, informative, clear. Working closely with the Ecommerce Operations Team as well as the Marketing Team to ensure website and branding are aligned with customer values.-Implemented daily checklist for all social replies, a weekly report on livechat statistics, and a monthly report on customer insights in regards to our Ecommerce platform. -Surpassed previous online customer traffic and sales statistics via our livechat function - Pioneered a new company guide document on how to look after and interact with our clientele Show less

• Third In Charge of Online Store

  • Jun 2021 - Oct 2021

  RUBY is an eminent fashion label based in Aotearoa, best known and loved for the mutually nourishing relationship it has with its community, and the way its designs embody those who wear them.Assisted in running our online team and ensuring outstanding customer service to new and returning online customers while consistently delivering and meeting sales targets. - Improved level of customer engagement and service via website livechat function - Provided one on one personalised training with new employees Show less



Scotch & Soda

• Netherlands
• Retail Apparel and Fashion
• 700 & Above Employee

• Fashion Stylist

  • May 2020 - May 2021

  Responsible for: Assisting in opening the first store in Auckland, extensive knowledge in clothing styles, fabrics, and colour palettes, opening and closing the store, top quality customer service. Admin responsibilities such as banking, petty cash, customer queries (online and in-store). Responsible for: Assisting in opening the first store in Auckland, extensive knowledge in clothing styles, fabrics, and colour palettes, opening and closing the store, top quality customer service. Admin responsibilities such as banking, petty cash, customer queries (online and in-store).



Daniel Wellington

• Sweden
• Retail Luxury Goods and Jewelry
• 300 - 400 Employee

• Senior Sales Assistant

  • May 2019 - Feb 2020

  Responsible for: Assisting in opening first stores in Australasia, extensive watch product knowledge, opening and closing the store, supervising shifts and training new employees, achieving sales incentives, top quality customer service. Responsible for: Assisting in opening first stores in Australasia, extensive watch product knowledge, opening and closing the store, supervising shifts and training new employees, achieving sales incentives, top quality customer service.



Città Design

• Auckland, New Zealand

• Sales Assistant

  • Sep 2018 - Jul 2019

  Responsible for: Achieving sales incentives, top quality customer service, clean and tidy presentation, guiding customers in designing the interiors of their homes, extensive product knowledge and being able to answer any questions, opening and closing the store, following up on custom ordered furniture/ helping customers to decide the configuration, fabric, and/size of their chosen pieces. Responsible for: Achieving sales incentives, top quality customer service, clean and tidy presentation, guiding customers in designing the interiors of their homes, extensive product knowledge and being able to answer any questions, opening and closing the store, following up on custom ordered furniture/ helping customers to decide the configuration, fabric, and/size of their chosen pieces.



Factorie

• Australia
• Retail
• 200 - 300 Employee

• Sales Assistant

  • Dec 2016 - Dec 2017

  Responsible for: Store inventory, stock take, till reconciliation, meting daily sales, customer service, store maintenance, meeting health and safety standards, opening and closing the store, daily planning, budget goals, stand in for management. Responsible for: Store inventory, stock take, till reconciliation, meting daily sales, customer service, store maintenance, meeting health and safety standards, opening and closing the store, daily planning, budget goals, stand in for management.