Experience

Mural Corporation

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Microsoft 365 Service Engineer

  • Sep 2021 - Present

  - Specialized in Microsoft 365 troubleshooting for Win/Mac - Supported all aspects of Microsoft 365 suite: Exchange Online, Teams, SharePoint, OneDrive, Azure Active Directory, Microsoft 365 Business licensing, Microsoft Defender, Microsoft Purview, migrations from 3rd party email hosting to Exchange, and M365 tenant setup and management - Resolving over 1000 cases involving the entire Microsoft 365 product line with customer satisfaction of 4.7 out of 5 - Collaborating with Microsoft Engineering to deliver rapid fixes and solutions - Assessing client business needs, and delivering cloud solutions to best meet or exceed client expectations through consultation services - Developing technical documentation for Microsoft 365 processes and procedures for Business clientele - Engineering liaison for Businesses and specialized Microsoft Product Groups Show less



Twitch

• United States
• Software Development
• 700 & Above Employee

• Content Creator

  • Apr 2020 - Present

  I stream on Twitch! Twitch: https://www.twitch.tv/kevhmer I stream on Twitch! Twitch: https://www.twitch.tv/kevhmer



Chipotle Mexican Grill

• United States
• Restaurants
• 700 & Above Employee

• Certified Trainer

  • Sep 2017 - Sep 2021

  Ensured food safety training with the back of the house team members, while providing quality customer service Ensured food safety training with the back of the house team members, while providing quality customer service