Experience

PalAmerican Security

• United States
• Security and Investigations
• 100 - 200 Employee

• People and Culture Generalist

  • Sep 2021 - Present

  Cleveland, Ohio, United States Manage WC Claims, Recruiting and Onboarding for New Hires



Tradesmen International

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Workers Compensation Coordinator

  • Dec 2018 - Aug 2021

• Credit Clerical Support

  • Apr 2016 - Dec 2018

  Macedonia, Ohio Process waivers and leins. Process demand letters. Enter new client registrations. Update companies insurances. Provide access to other Tradesmen offices. Respond to company inquiries, file as needed

• HR Assistant

  • Oct 2015 - Apr 2016

  Macedonia, Ohio • Filing and sorting through I9's an W2's. Faxing documents, copying, and labeling employee folders as well as general office duties. • Assist the payroll department with sorting through documents for filing and checking for errors.



Cleveland Clinic

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Services Specialist

  • Oct 2014 - Oct 2015

  Professionally investigates, triages, and resolves patient issues. Proactively assists patients to minimize patient issues. Proactively manages needs of patients and visitors in our waiting areas. Performs patient registration, pre-visit, insurance verification, scheduling, arrival desk and/or departure desk activities. Performs point of service activities: visit preparation, co-pay collection, patient tracking and record tracking ensuring accuracy and an outstanding patient experience. Enters… Show more Professionally investigates, triages, and resolves patient issues. Proactively assists patients to minimize patient issues. Proactively manages needs of patients and visitors in our waiting areas. Performs patient registration, pre-visit, insurance verification, scheduling, arrival desk and/or departure desk activities. Performs point of service activities: visit preparation, co-pay collection, patient tracking and record tracking ensuring accuracy and an outstanding patient experience. Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information. Recruits, enrolls, and educates patients on MyChart and Appointment Pass impacting utilization rates and enhancing the patient experience. Processes the workflow for the day. Supports and participates in process improvement efforts. Performs telephone triage. Generates staff provider reschedules. Relays staff messaging. Performs screening and scheduling. Effectively collaborates and communicates with clinical staff, i.e. providers, nurses and other support staff. Supports and adheres to compliance policies and procedures. Show less



Journeys

• Co Manager

  • May 2014 - May 2015

  Mentor, Ohio ● Responsible for managing the store, ensuring all equipment is functional, all product is stocked up to date, and all employees are prepared to follow guidelines while satisfying customer’s needs. ● Responsible for training and recruiting new hires. ● Responsible for processing incoming and outgoing shipment. ● Responsible for using Microsoft Office, Outlook, and Web Browser to keep track of upcoming sales expectations, current to monthly goals, and district emails. ● Top… Show more ● Responsible for managing the store, ensuring all equipment is functional, all product is stocked up to date, and all employees are prepared to follow guidelines while satisfying customer’s needs. ● Responsible for training and recruiting new hires. ● Responsible for processing incoming and outgoing shipment. ● Responsible for using Microsoft Office, Outlook, and Web Browser to keep track of upcoming sales expectations, current to monthly goals, and district emails. ● Top salesperson in 2 Regions, over 3 months in a row, monthly bonuses awarded. ● Working 35+ hours weekly. Show less