Office Administrator

• Jul 2023 - Present

Education Consultant (Remote)

• May 2017 - Present

• Develop and implement individualized education plans for students with diverse learning needs, resulting in improved academic performance and increased engagement in the learning process • Streamline customer service methodologies by implementing a new system for tracking and responding to inquiries, resulting in a 25% reduction in response time and a 15% increase in customer satisfaction • Conduct comprehensive assessments of students' academic and developmental needs, resulting in the identification of critical areas for improvement and the implementation of targeted intervention strategies. Show less

Barista

• Oct 2019 - Mar 2022

• Consistently provided excellent customer service while accurately preparing and serving high-quality beverages, resulting in high customer satisfaction and positive reviews • Maintained a calm demeanour under pressure and upheld a positive workplace culture, leading to consistent recognition and rewards from management for dependable service • Completed sales transactions using cash, credit cards and debit cards • Consistently provided excellent customer service while accurately preparing and serving high-quality beverages, resulting in high customer satisfaction and positive reviews • Maintained a calm demeanour under pressure and upheld a positive workplace culture, leading to consistent recognition and rewards from management for dependable service • Completed sales transactions using cash, credit cards and debit cards

Night Auditor

• Jan 2019 - Feb 2022

• Provided exceptional guest services by recommending activities and restaurants, scheduling transportation and arranging wake-up calls, resulting in a 25% increase in positive guest feedback. • Generated daily reports on room occupancy, revenue totals, and transactions, resulting in improved management review figures • Identified problem areas and assisted in implementing creative solutions, contributing to an increase in overall productivity and service quality • Provided exceptional guest services by recommending activities and restaurants, scheduling transportation and arranging wake-up calls, resulting in a 25% increase in positive guest feedback. • Generated daily reports on room occupancy, revenue totals, and transactions, resulting in improved management review figures • Identified problem areas and assisted in implementing creative solutions, contributing to an increase in overall productivity and service quality

Strategic Management Capstone Project

• Jun 2020 - Aug 2020

• Identified and implemented budget-conscious changes and solutions aligned with the company's operational requirements • Developed a comprehensive marketing plan, employment forecasting, and recruitment strategy, utilizing Gantt chart methodology, and provided strategic solutions for business upgrade • Crafted strategic plan proposals encompassing various aspects such as hiring procedures, technological expansion, and store renovation, leveraging analytical frameworks such as SWOT and PESTLE analysis Show less

Customer Support Officer (English Language)

• Jan 2017 - Jun 2017

• Created support service tickets and used web based ticketing systems to track and deliver support services • Supported airline and immigration staff in using software systems, resulting in improved productivity and efficiency • Demonstrated strong coordination and follow-up skills by monitoring the progress of issue resolution, resulting in a significant improvement in the timely resolution of tickets • Demonstrated excellent communication skills, answering phone calls and emails in English, which improved customer engagement and satisfaction Show less

Hotel Manager

• Mar 2012 - Feb 2017

• Increased revenue by 15% by implementing a new upselling strategy for room upgrades and amenities. • Streamlined housekeeping operations resulting in a 20% reduction in labour costs and a 25% increase in efficiency. • Increased occupancy rates by 10% through effective marketing strategies and partnerships with local businesses. • Achieved a 95% occupancy rate during peak season by collaborating with the sales team to develop targeted promotions and packages • Increased revenue by 15% by implementing a new upselling strategy for room upgrades and amenities. • Streamlined housekeeping operations resulting in a 20% reduction in labour costs and a 25% increase in efficiency. • Increased occupancy rates by 10% through effective marketing strategies and partnerships with local businesses. • Achieved a 95% occupancy rate during peak season by collaborating with the sales team to develop targeted promotions and packages