Chang Yu YU

Assistant Manager - Front Office at Hyatt Regency Hong Kong, Sha Tin
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Contact Information
us****@****om
(386) 825-5501
Location
Kowloon, Hong Kong SAR, HK

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Bio

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Credentials

  • The Fundamentals of Digital Marketing
    谷歌
    Nov, 2019
    - Oct, 2024

Experience

  • Hyatt Regency Hong Kong, Sha Tin
    • Hong Kong
    • Hospitality
    • 1 - 100 Employee
    • Assistant Manager - Front Office
      • Mar 2023 - Present

  • Hotel ICON
    • Hong Kong
    • Hospitality
    • 100 - 200 Employee
    • Guest Services Supervisor
      • Jul 2022 - Mar 2023

      - Establish goals for team members to achieve- Monitoring juniors' performance and quality of work- Coaching and mentoring the new joiners- Manpower arrangement of the team- Assist to handle guests' complains when Duty Managers were not available- Participate in projects that help the operation to become more smooth

    • Senior Front Office Executive
      • Jul 2021 - Jul 2022

  • Hotel ICON
    • Hong Kong
    • Hospitality
    • 100 - 200 Employee
    • Elite Management Trainee
      • Jun 2019 - Aug 2020

      Elite Management Trainee in Rooms Division Provide innovative ideas for rooms-related packages in order to help the hotel to attract more customers Provide insight about the purchasing preference of the in-house guests to boost revenue Equipped with basic rooms-related skills and WOW the guests with memorable staying experience Elite Management Trainee in Rooms Division Provide innovative ideas for rooms-related packages in order to help the hotel to attract more customers Provide insight about the purchasing preference of the in-house guests to boost revenue Equipped with basic rooms-related skills and WOW the guests with memorable staying experience

  • Butterfly Hotels
    • Hong Kong
    • Hospitality
    • Management Trainee
      • Jul 2018 - Aug 2018

      Butterfly on Prat Butterfly on Prat

Education

  • 香港理工大學
    學士學位, 酒店與旅遊管理
    2017 - 2021
  • Excelia Group La Rochelle
    Bachelor of Tourism Management, Hospitality Management
    2019 - 2019
  • The Affiliated Senior High School of National Taiwan Normal University
    High School Diploma
    2014 - 2017

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