Changhua Lin
Customer Technical Support Engineer at inline Apps- Claim this Profile
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English Native or bilingual proficiency
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Chinese Native or bilingual proficiency
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Spanish Elementary proficiency
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Japanese Elementary proficiency
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Taiwanese Native or bilingual proficiency
Topline Score
Bio
Aniruddha Ganguly
Chang Has been a very Hard Working , Disciplined , Interactive , Quick Learner and fun loving fellow ,It was a pleasure working with him for a Year in TCS Kolkata , His Bilingual Capabilities had earned huge appreciation from our Global clients . He was one of the key player of the team with huge responsibilities as a Team Member .
Aniruddha Ganguly
Chang Has been a very Hard Working , Disciplined , Interactive , Quick Learner and fun loving fellow ,It was a pleasure working with him for a Year in TCS Kolkata , His Bilingual Capabilities had earned huge appreciation from our Global clients . He was one of the key player of the team with huge responsibilities as a Team Member .
Aniruddha Ganguly
Chang Has been a very Hard Working , Disciplined , Interactive , Quick Learner and fun loving fellow ,It was a pleasure working with him for a Year in TCS Kolkata , His Bilingual Capabilities had earned huge appreciation from our Global clients . He was one of the key player of the team with huge responsibilities as a Team Member .
Aniruddha Ganguly
Chang Has been a very Hard Working , Disciplined , Interactive , Quick Learner and fun loving fellow ,It was a pleasure working with him for a Year in TCS Kolkata , His Bilingual Capabilities had earned huge appreciation from our Global clients . He was one of the key player of the team with huge responsibilities as a Team Member .
Credentials
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BigQuery Basics for Data Analysts
Google Cloud Skills BoostApr, 2023- Sep, 2024 -
BigQuery for Data Warehousing
Google Cloud Skills BoostApr, 2023- Sep, 2024 -
Cloud Logging
Google Cloud Skills BoostApr, 2023- Sep, 2024 -
Git & GitHub Course
CodecademyApr, 2023- Sep, 2024 -
Google Cloud Computing Foundations: Cloud Computing Fundamentals
Google Cloud Skills BoostMar, 2023- Sep, 2024 -
Google Cloud Computing Foundations: Infrastructure in Google Cloud
Google Cloud Skills BoostMar, 2023- Sep, 2024 -
Intermediate SQL for Marketers and Product Managers Course
CodecademyMar, 2023- Sep, 2024 -
Introduction to Cybersecurity Course
CodecademyFeb, 2023- Sep, 2024 -
Learn Intermediate PHP Course
CodecademyOct, 2022- Sep, 2024 -
Learn HTML Course
CodecademySep, 2022- Sep, 2024 -
Learn JavaScript Course
CodecademySep, 2022- Sep, 2024 -
Learn PHP Course
CodecademySep, 2022- Sep, 2024 -
Learn SQL Course
CodecademySep, 2022- Sep, 2024 -
Learn the Command Line Course
CodecademySep, 2022- Sep, 2024 -
Scrum Certification 2022 +Scrum Master+ Agile Scrum Training
UdemySep, 2022- Sep, 2024 -
Stay Lean with Kanban
LinkedInMar, 2022- Sep, 2024 -
BI Dashboards with Power BI Course
CodecademyFeb, 2022- Sep, 2024 -
Analyze Data with Microsoft Excel
CodecademyJan, 2022- Sep, 2024 -
Foundations of Cloud Computing
CodecademyJan, 2022- Sep, 2024 -
Code Programming Foundations
CodecademyOct, 2021- Sep, 2024 -
Introduction to Linux: Installation Course
CodecademyApr, 2021- Sep, 2024 -
Introduction to IT Course
CodecademyAug, 2017- Sep, 2024 -
Duolingo Spanish Fluency: Elementary (Estimated)
DuolingoOct, 2015- Sep, 2024
Experience
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inline Apps
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Taiwan
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Technical Support Engineer
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May 2023 - Present
- Investigate reported issues by searching server logs(GCP), checking the database(postgres/Redis), and other methods(APIs), and resolve them. - Collaborate with senior developers to resolve problems and escalate issues to other product engineering teams with well-organized and researched information. - Develop permanent solutions and rapid triage techniques to identify repeatable and common problems. - Collect and analyze reported issues to build a knowledge base for investigating similar issues. - Build internal tools to facilitate resolving frequently asked issues and streamline team's workflows. - 80% of the role involves using log-tracing and code-tracing skills to investigate customer issues. Also frequently use SQL to perform minor database updates and data corrections. - The remaining 20% of this role focuses on developing tools to automate frequent changes and resolutions. Show less
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Co-Founder
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Mar 2023 - May 2023
I build a website and started charter car service business www.changhua.fun I build a website and started charter car service business www.changhua.fun
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Infobip
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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Implementation Consultant
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Dec 2022 - Mar 2023
*CPaaS onboarding for new/existing client, familiar with channels such as SMS/Email/Whatsapp/GBM/Viber etc... *Project management for client onboarding *Familiar with API integration with channels such as whatsapp/Business message api/chatbot message intergration *CPaaS onboarding for new/existing client, familiar with channels such as SMS/Email/Whatsapp/GBM/Viber etc... *Project management for client onboarding *Familiar with API integration with channels such as whatsapp/Business message api/chatbot message intergration
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Digital River
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United States
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Software Development
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500 - 600 Employee
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Customer Success Engineer
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Oct 2021 - Dec 2022
• Evaluate and implement legacy client's upgrade to API based solution which integrate with globalpartner and global finance solution• Coordinate 3rd party SI partner with our client to achieve cost effective and global expansion solution.• Acting as a consultant or advisor role on how to best leverage company's platforms/infrastructure to maximize benefits• Develop relationships with key business and IT stakeholders and being an expert on implementation• Review and validate SOW and provide relevant technical recommendations on solutions and enhancements specific to business needs• Participate in technical incidents and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and sustainability• Communication skills that can clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business• Experience with data-centric environments (reporting skills, data aggregation & analysis, using data to identify problems and propose solutions/workarounds) Show less
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Customer Operations Specialist
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Aug 2017 - Oct 2021
Client Operation:•Serves as the contact window for B2B client to address operation inquiries; communicate with client and internal teams including Sales, Developer, Logistics, Finance and other organizations• Document technical issues to support product quality programs and product development• Manage order exceptions and clear order management system impediments to ensure order fulfillment• Reports incidents and collaborate internally and externally to resolve issues; drive technical teams to investigate and implement solutions for client's critical issues• Analyze monthly/quarterly client's business forecasts, plan appropriate promotion to achieve sales goals.Project / Task Management• Collaborates with internal and/or external resources; provides follow up to ensure compliance, timely completion and operational continuity• Manages assigned projects requiring technical expertise, such as new customer onboarding and site and system integrations; conduct and support internal and external project meetingsCustomer Consulting• Serves as a consultant to customers by providing recommendations for site optimization and continuous process improvement• Understands the customers strategic and tactical objectives and anticipate how this impacts current and future needs; identify potential gaps in services and/or capabilities and provide targeted recommendations• Provides training to customer and other key stakeholders on relevant business applications• Participate in client's quarterly business reviews and operational meetingsPrevious role as Technical Center Agent• Provide first-line investigation and diagnosis of all Incidents/events/defects. • Provide tier1/2 support for Digital River internal departments, vendors and clients.• Monitor Incidents and manage workload in their respective queues to ensure that Service Level Agreement and Operational Level Agreement are respected. Show less
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Astreya
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United States
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IT Services and IT Consulting
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700 & Above Employee
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EMT Support at Google
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Aug 2016 - Aug 2017
• Support users on issues regarding internal custom built applications/tools. • Support users on issues relating to Windows, OS X, Chrome OS, and Linux devices and network connectivity (LAN/WAN) • Re-image/provision computers and deploy hardware for existing and new users. • Bug and feature request filing and working with relative teams through to resolution. • Procurement and Maintaining records of team specific inventory (workstations, monitors) • Internal AV unit maintenance(camera issue, hangout connectivity, projecting, local present etc..) • Maintenance of Video conference room setup and office desk phone deployment and setting. • Prepare global logistic related documentation between regional offices. Show less
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Tata Consultancy Services
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India
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IT Services and IT Consulting
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700 & Above Employee
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Desktop Support Engineer
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Jul 2015 - Jun 2016
• Providing end user assistance via remote or phone instruction and giving orientation on hardware, software and network operations. • Trouble shooting MS Office and major software such as Adobe, Juniper, etc. on Windows machine. • Familiar with laptop build, user profile's configuration. Along with laptop asset management. • Coordinating teammate’s work loads and supervise ticket completeness status during shifts. • Troubleshoot tickets and provide technical help for external business partners. Show less
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Director
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Sep 2012 - Mar 2015
• Coordinated instrument divisions and won two times National Musical Competition. • Raised funding with musical events, and doubled club members in two semesters. • Founder of string orchestra club in National Central University. Fan Page:https://www.facebook.com/NcuStringQuartet Website:http://ricklai65.wix.com/ncustringquartet • Coordinated instrument divisions and won two times National Musical Competition. • Raised funding with musical events, and doubled club members in two semesters. • Founder of string orchestra club in National Central University. Fan Page:https://www.facebook.com/NcuStringQuartet Website:http://ricklai65.wix.com/ncustringquartet
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Project Lead
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Feb 2014 - Dec 2014
• Provided short-term, long-term implementation plan to ensure product launch in one year project. • Developed integrated marketing strategy for off-line communication smart phone app. • Designed and presented promoting videos, powerpoint at the contest showcase. • Won the champion at International ICT out of 10 international groups. • Provided short-term, long-term implementation plan to ensure product launch in one year project. • Developed integrated marketing strategy for off-line communication smart phone app. • Designed and presented promoting videos, powerpoint at the contest showcase. • Won the champion at International ICT out of 10 international groups.
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AIESEC
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Canada
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Non-profit Organizations
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700 & Above Employee
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Team Lead at National Proposal Competition
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Sep 2012 - Dec 2012
• Participated in AIESEC National Proposal Competition, and won the second place out of 10 teams in GCDP (Global Community Development Program) campus proposal plan. • Promoted overseas exchange program and raised over 25 members to go abroad, increase almost 50% of members in one semester. • Participated in AIESEC National Proposal Competition, and won the second place out of 10 teams in GCDP (Global Community Development Program) campus proposal plan. • Promoted overseas exchange program and raised over 25 members to go abroad, increase almost 50% of members in one semester.
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World Vision
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United Kingdom
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Non-profit Organizations
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700 & Above Employee
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COMMUNITY WORK VOLUNTEER
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Jun 2012 - Sep 2012
• Conducted English and Mandarin language courses for community groups among Colombian adolescents(14~25). • Coordinated with local World Vision social workers to held educational culture exchange activities. • Conducted English and Mandarin language courses for community groups among Colombian adolescents(14~25). • Coordinated with local World Vision social workers to held educational culture exchange activities.
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Education
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2011 - 2015
National Central University
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
Community
