Administrative Executive

• Jul 2017 - Present

Junior Student Coordinator

• Mar 2017 - Jun 2017

In this multifaceted role, I played a pivotal role in nurturing students in the following areas: 1. Physical Care - Ensured the well-being of students residing in the hostel, addressing their comfort and safety needs, and overseeing maintenance and housekeeping matters. - Managed student check-in, check-out, and transfer procedures, providing a smooth transition for residents. - Supported general student operations, including financial matters, safety measures, and transportation arrangements. - Provided attentive and compassionate services, such as accompanying students to medical appointments, guiding them to school, and organizing special occasions. - Monitored and ensured punctuality by conducting morning attendance checks, ensuring all students arrived at school on time. - Enforced curfew and conducted night checks to ensure students' rest and well-being. 2. Character Development - Conducted individual and group counseling sessions as needed, fostering personal growth and resilience. - Generated comprehensive reports on students' character development, highlighting their progress and areas for improvement. - Collaborated in organizing in-house character development activities, promoting holistic development within the student community. 3. Academic Development - Supervised and provided academic support during study and reading sessions, creating an environment conducive to learning. - Facilitated tuition-related matters, including updating weekly tuition schedules, coordinating with tutors, and liaising with the tuition department to ensure students received appropriate educational support. - Assisted students in setting academic targets and closely monitored their progress, providing guidance and motivation. - Managed the collection and tracking of student school reports, results, and exam timetables. - Oversaw student participation in the English Reading Program, tracking their progress and offering support where needed. Show less

Retail Assistant

• May 2013 - Apr 2017

1. Customer Engagement - Actively engaging with customers, providing recommendations and assistance in locating their desired books. - Received positive customer feedback from providing personalised recommendations to customers, resulting in a positive shopping experience and increased sales. 2. Visual Merchandising - Maintained the store's aesthetic appeal by arranging displays and ensuring that books were well-organised and visually appealing. 3. Inventory Management - Assisted in inventory control, including receiving and shelving new stock, conducting regular stock checks, and ensuring accurate pricing. 4. Cash Handling - Efficiently handled cash transactions, including processing sales, returns, and exchanges, while maintaining the highest levels of accuracy and integrity. 5. Team Collaboration - Fostered a positive work environment by collaborating effectively with fellow team members, contributing to a cohesive and productive team. 6. Product knowledge - Re-kindled my childhood interest in books and by extension, developed an in-depth knowledge of various genres, authors, and book titles, enabling me to offer personalised recommendations to customers. Show less

Human Resource Executive Assistant

• Jun 2011 - Jan 2013

1. Administration and Database Management - Maintained meticulous records of new and current employees. - Initiated the re-organisation of physical personnel files records to optimise the process of retrieving or updating employee information. - Accurately managing and tracking requests from employees requesting to attend training workshops. - Maintained the Institute's internal databases used to facilitate the interview process. - Ensured that the arrangement process of interviews between job applicants and the interview panel proceed smoothly with minimal disturbances. Process includes but not limited to: Coordinating the logistical requirements for the interview (i.e. Reservation of interview venues, scheduling, dissemination of applicant documents to the interview panel.) and compilation of the interview panel feedback into a cohesive document to be submitted for hiring management approval. 2. Website Management - Ensured that the Careers listing on the institute's website always reflects the latest information on job postings available. 3. Staff Relations - Appointed as the Human Resource department representative for the Social Committee in 2012. - Took part in the committee initiatives to organise social events during festive holidays. - Participated in organising workshops to promote staff well being. Show less

Retail Sales Assistant

• Oct 2008 - Feb 2011

1. Customer Service - Personalized product recommendations for individual customers based on current industry trends and customer interests. - Improve customer relations by ensuring that they have a positive experience shopping at the store. 2. Store Operations - Kept meticulous inventory of existing and incoming stock. - Ensured that the sales floor is always presentable and proactively refreshing shelf displays to reflect the latest industry trends. - Maintained an updated database of store members and streamlined the sign-up process for customers. 3. Online Marketing - Maintained the official store website and social media accounts to provide updated products and promotions to the public. - Hands-on initiative in curating product photographs for inventory and online marketing purposes Show less

Service Staff

• Jan 2008 - Oct 2008