Experience

Ontruck

• Spain
• Freight and Package Transportation
• 1 - 100 Employee

• Supply Coordinator

  • Dec 2021 - Present

  -Representing Ontruck on the front line, ensuring our community of truckers remains content- Management of special transport needed to supply production plant- Negotiate with transport suppliers for special deliveries- Reporting engineering regarding critical parts and actions to do- Action plans for critical situations- Interact with International Customer Service / Supply Chain as well as IT department for incident resolution- Leading a Claim Project - own the end to end resolution of all claims

• Live Traffic Analyst

  • Sep 2020 - Jan 2022

  -Supporting shippers and carriers with any issue or incident that arises through the journey of an order-Owning and analyzing own metrics and KPI´s, as well as those of journey team, to test and implement improvements using methodologies-Being bold and challenging the status to find creative solutions to incidents that occur regularly

• Operations and CS Analyst - Logistic support

  • Aug 2019 - Sep 2020

  Smart trucking. Efficiency and technology to transform road goods transport.- Ensuring the completion of the deliveries,- Resolving any incident related to the orders with the shippers and carriers,- Analyzing the live traffic operations and foreseeing possible problems,- Administrative support.



IBM Global Services Espana S.A.

• Administrative Account Receivable Department

  • Mar 2018 - Jul 2019

  - Take ownership of the client's problems and react with a sense of urgency.- Focus on building relationships with the client (internal and external), including direct telephone contact.- Proactively create internal relationships with the appropriate brand and industry contacts.- Gain an understanding of the customer's Accounts Payable department and payment approval process.-Actively promote the use of web tools. - Take ownership of the client's problems and react with a sense of urgency.- Focus on building relationships with the client (internal and external), including direct telephone contact.- Proactively create internal relationships with the appropriate brand and industry contacts.- Gain an understanding of the customer's Accounts Payable department and payment approval process.-Actively promote the use of web tools.



H+K International

• Ireland
• Mechanical Or Industrial Engineering
• 500 - 600 Employee

• Sales Administrative Coordinator

  • Jan 2017 - Feb 2018

  -Monitoring and control of parts-Material programming-Control of delivery notes-Realization of charges for missing material in assembly-organization of transport and warehouse stock control.-Investigate and solve problems and questions. Provide all the information to French customers.-Develop and foster strong relationships with other departments to ensure understanding of their requirements and expectations.-Receive orders via electronic transmission, check stocks / inventory, communicate with customers if there are discrepancies or concerns about inventory



CIGNA Life Insurance Company of Europe S.A.- N.V.

• Italy
• Insurance

• International Administrative Coordinator

  • Apr 2016 - Jan 2017

  -Coordinate and guarantee a correct administrative follow-up of the assigned contracts / clients.- Maintain good contacts with insurers, policyholders and clients regarding their policies and not medical-Participate efficiently in the processing of document flows: inform my Manager about the clarity and possibilities to optimize the processes.- Manage all communications (letter, fax, email) to clients and insurers.- Coordinate and guarantee adequate administrative supervision of the assigned contracts/clients.- Keep records and file up to date.- Handle and process non-medical claims.



HomeAway France (Abritel, Homelidays et BedandBreakfast.com)

• France
• Leisure, Travel & Tourism
• 1 - 100 Employee

• International Customer Service Representative

  • Jan 2015 - Mar 2016

  - Answer phone calls in English, French, Spanish - Resolve incidents (management with partner companies ¨Europcar and Europ Assistance¨) - Manage emails- Assistance to travelers in finding accommodation in case of cancellation- Claims management - Answer phone calls in English, French, Spanish - Resolve incidents (management with partner companies ¨Europcar and Europ Assistance¨) - Manage emails- Assistance to travelers in finding accommodation in case of cancellation- Claims management



Fujitsu

• IT Services and IT Consulting
• 700 & Above Employee

• Technical Help Desk

  • Dec 2013 - Nov 2014

  -Installation and configuration of Microsoft Office and other corporate software used by the company.- Reception of calls, management, and escalation of incidents in French and Spanish-Analysis and detection of breakdowns related to accounts/profiles/servers/applications.- Advice on products.-Collaboration with other departments and service centers in order to manage the- Supervision of the service offered to the client. -Installation and configuration of Microsoft Office and other corporate software used by the company.- Reception of calls, management, and escalation of incidents in French and Spanish-Analysis and detection of breakdowns related to accounts/profiles/servers/applications.- Advice on products.-Collaboration with other departments and service centers in order to manage the- Supervision of the service offered to the client.



Johnson & Johnson Medical Devices France

• Customer Service Representative

  • Oct 2009 - Nov 2013

  - Advice, information and assistance to diabetic patients-Information and resolution of doubts.- Supervision of telephone calls and emails received at the User Service Center-Organization of meetings with professional health professionals (inquiries, requests, requests or complaints).-Collaboration in the process of ordering glucose analyzers as well as in the management of possible failures of said devices.-Back office - Advice, information and assistance to diabetic patients-Information and resolution of doubts.- Supervision of telephone calls and emails received at the User Service Center-Organization of meetings with professional health professionals (inquiries, requests, requests or complaints).-Collaboration in the process of ordering glucose analyzers as well as in the management of possible failures of said devices.-Back office