Experience

Nu-Hope Laboratories, Inc.

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• General Manager

  • Jan 2022 - Present



Nu-Hope Laboratories, Inc.

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Accounts Payable/Receivable Manager

  • Feb 2017 - Present

• Customer Care/Consultant

  • Apr 2006 - Feb 2017

  • Resolve customer complaints via phone, email, mail, or social media. Reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges.• Order Entry role working in a fast-paced environment with multiple interruptions. Responsible for reviewing and accurately entering orders from Medical Suppliers and Hospitals. Able to prioritize and multi-task for maximum efficiency without sacrificing accuracy. • professional and pleasant phone manner to service incoming and outgoing calls• detail-oriented work ethic

• Accounts Payable/Receivable Specialist

  • Apr 2014 - Apr 2015

  -Completed payments and controled expenses by receiving, processing, verifying, and reconciling invoices.- Reconciled processed work by verifying entries and comparing system reports to balances.-Charged expenses to accounts and cost centers by analyzing invoice/expense reports; recorded entries.-Payed vendors by monitoring discount opportunities; verified federal id numbers; scheduled and prepared checks; resolved purchase order, contract, invoice, or payment discrepancies and documentation; insured credit was received for outstanding memos; issued stop-payments or purchase order amendments.-Payed employees by receiving and verifying expense reports and requests for advances; prepared checks.-Maintained accounting ledgers by verifying and posting account transactions.-Verified vendor accounts by reconciling monthly statements and related transactions.-Protected organization's value by keeping information confidential.



Maly's of California

• Personal Care Product Manufacturing
• 1 - 100 Employee

• Inside Sales

  • Feb 1999 - Aug 2005

  -Sourced new sales opportunities through inbound lead follow-up and outbound cold calls and emails. -Understanding customer needs and requirements. -Closed sales and achieved quarterly quotas. Consistently achieved sales goals. -Researched accounts, identified key players and generated interest. -Maintained and expanded my database of prospects within my assigned territory. -Sourced new sales opportunities through inbound lead follow-up and outbound cold calls and emails. -Understanding customer needs and requirements. -Closed sales and achieved quarterly quotas. Consistently achieved sales goals. -Researched accounts, identified key players and generated interest. -Maintained and expanded my database of prospects within my assigned territory.