Chanelle Labuschagne

Product Owner at xneelo (Pty) Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
City of Cape Town, Western Cape, South Africa, ZA

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Bio

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Credentials

  • Certified Scrum Product Owner® (CSPO®)
    Scrum Alliance
    May, 2021
    - Nov, 2024

Experience

  • xneelo (Pty) Ltd
    • South Africa
    • Internet Publishing
    • 100 - 200 Employee
    • Product Owner
      • Mar 2021 - Present

      - Responsible for the competitive evolution of our Domain Name Administration, Onboarding and Billing systems- Lead a team of engineers in product requirements and priorities. The scope includes the maintenance of in-house developed and 3rd party web applications, providing innovative tools to the power user, ensuring a seamless, intuitive hosting experience to our customers.- Articulate and evolve the Domain Administration, Onboarding and Billing team’s vision.- Work closely with stakeholders across the organization to make sure that we provide for the company’s short- and long-term goals.- Make sure that my team is strong and healthy - including capabilities, happiness, resilience, and growth.- Work relentlessly to make sure my team is doing the right things, while not spreading too thinly. A healthy balance of innovation, support, and maintenance is key. Show less

    • Customer Service Team Lead
      • Jun 2014 - Feb 2021

      I am currently working as a customer service team leader at a South Africa's largest web hosting company.

  • Bestmed Medical Scheme
    • South Africa
    • Hospitals and Health Care
    • 300 - 400 Employee
    • Customer Service Consultant
      • Feb 2013 - May 2014

      • Assisted members and doctors practices with queries relating to claims, member details, complaints and benefits • Ensure that all queries are resolved and/or escalated to the relevant department • Assisted members and doctors practices with queries relating to claims, member details, complaints and benefits • Ensure that all queries are resolved and/or escalated to the relevant department

  • Virgin Active South Africa
    • South Africa
    • Wellness and Fitness Services
    • 700 & Above Employee
    • Member Liaison Officer
      • Jan 2011 - Dec 2012

      • Manage a team of 3 to ensure quality of responses • Annual performance reviews • Customer Escalations • Ensure that 101 gyms nationally maintains a 24 hour resolve time on all queries via the Web portal • Reporting on trends in customer queries and escalations • Manage a team of 3 to ensure quality of responses • Annual performance reviews • Customer Escalations • Ensure that 101 gyms nationally maintains a 24 hour resolve time on all queries via the Web portal • Reporting on trends in customer queries and escalations

Education

  • University of South Africa/Universiteit van Suid-Afrika
    Bachelor of Commerce, Industrial and Organisational Psychology
    2006 - 2013
  • Centurion Christian School
    Matric, Matric
    1998 - 2003

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