Experience

Priory Healthcare

• Mental Health Care
• 200 - 300 Employee

• Quality, Compliance and Governance Lead

  • Dec 2020 - Present



Re:Cognition Health

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Quality,Compliance, Operations & HR

  • Nov 2016 - Jul 2020



Glyntree Ltd

• Hertfordshire

• Private PA Internship/Administrator

  • Feb 2015 - Sep 2016

  • Dealing with the resolution of customer disputes and queries – both by telephone and face-to-face. • Providing PA support to 2 of 3 Directors (Including organisation of global travel - US, Europe, Africa and Asia with visa applications). • Time Management duties for 4-7 staff. • Collating timesheets, calculating hours & producing information to forward to payroll. • Reporting to Senior Management on overall performance of the office. • Logistic and project management and task distribution. • Posting and raising of sales invoices (QuickBooks). • Preparing of project revenue and expense reports for Senior Management. • Providing inventory assistance for projects. • Effectively maintaining and monitoring the business data and asset management systems. • Photo copying, filing, scanning and carrying out any other administration duties as and when required. • Diary Management (Scheduling appointments on behalf of the Directors as required). • Managing of customer accounts and account queries. • Reconciling till receipts to invoices raised by using spreadsheet analysis. • Administering the Fire Evacuation Register. • Interacting with organisational staff, executives, clients, vendors and visitors on a daily basis.



Hyperion Insurance Group

• United Kingdom
• Insurance
• 1 - 100 Employee

• Receptionist

  • Sep 2014 - Feb 2015

  • Dealing with the helpdesk calls and mailbox queries (Managing of 5 departmental email accounts). • Personal Assistant to Health and Safety Officer (Distribution of eye test vouchers, ordering and maintaining first aid supplies and assisting with DSE assessments). • Creating project timelines for management and control of company projects using MS Project. • Raising and managing purchase orders and requisitions for Building Services Manager. • Developing and monitoring database using macros, formulas and functions for monitoring and coordinating building space management and BAU moves. • Producing monthly reports on maintenance and space management progress using Excel. • Assisting with internal training and induction processes for new starters. • Managing and coordinating of staff holiday/absences. • Meeting and greeting of daily guests. • Dealing with the resolution of customer disputes and queries – both by telephone and face-to-face. • Preparing of staff expense reports for Senior Management. • Developed and maintain of internal databases (daily updating).



BidAir Services (Pty) Ltd

• South Africa
• Airlines and Aviation
• 100 - 200 Employee

• Executive Concierge (Lounge Manager)

  • Oct 2013 - Feb 2014

  Operations and staff management, completing daily reports for senior staff; Meet and greet of passengers, handling passenger complaints, daily arrangements of lounge food and beverage orders.Greeting and assisting passengers, dealing with flight requests

• Executive Cocierge

  • Oct 2013 - Feb 2014

  Operations and staff management, completing daily reports for senior staff; Meet and greet of passengers, handling passenger complaints, daily arrangements of lounge food and beverage orders. greeting and assisting passengers, dealing with flight requests



Hi-Fi Corp

• Festival Mall (Kempton Park)

• Extended Warranty Sales Consultant

  • Nov 2012 - Aug 2013

  Managing 18 staff members; Operation management: daily Reports; Customer complaint management; Maximise sales and profit, Warranties sales; Company assets management Managing 18 staff members; Operation management: daily Reports; Customer complaint management; Maximise sales and profit, Warranties sales; Company assets management