Head of Direct Operations

• Mar 2020 - Present

Project Manager

• Feb 2018 - Mar 2020

Project Manager

• Aug 2017 - Feb 2018

Consulting Project Manager at Multichoice Consulting Project Manager at Multichoice

Manager: Projects Office

• Mar 2017 - Jul 2017

Project Manager

• Feb 2013 - Jul 2017

• Managing of projects in accordance to the PMBOK methodology from Initiating phase through to close out and handover phase.• Ensuring project forecast is maintained. • Schedule projects in MS Projects and updating throughout the project with progress.• Assigning resources to projects and allocate tasks.• Communication plans sent out to all stakeholders internal and external. • Attend all project meetings internal and external.• Meeting minutes.• Compile and manage all project documentation (Business Case, Project Charters, Scope of Work, Communication Plans, Change Requests, RAID Registers, Progress Reports, Project Schedule, Closure Reports, etc.)• Compile and manage project budget. • Reconciliation of the project budget.• Manage risks, issues, dependencies and assumptions throughout the project. • Projects I manage is setting up contact centres, QlikView implementations, Emailtopia implementations, contact centre moves, improvement plans, capacity planning and various development projects.• Perform user acceptance testing on all development projects.• I also perform a business analyst role whereby I compile business and functional requirement specifications for development work required. Included in the functional requirement specifications I include wire frames of any reporting requirement and system layouts.• Process flows.• Facilitate workshops and scoping sessions.• Involved in call centre tender submissions when needed.• Involved in project costing when assistance is required.Achievements at Bytes People Solutions (Inter-Active Technologies)• Company top performer of Qtr. 2 2014.• Top performer of the quarter in the professional services team Qtr. 1 2013, Qtr. 2 2014 and Qtr. 1 2015.• Created the RAID register after the Risk management course I completed. Show less

Project Manager

• Aug 2012 - Nov 2012

• Managing of projects in accordance to the PMBOK methodology from Initiation phase through to close out and handover phase. • Ensuring project forecast is maintained. • Scheduling all projects. • Compile baseline project plan in MS Projects and updating it with progress. • Assigning resources to projects and allocate tasks to them. • Communication plans sent out to all stakeholders internal and external. • Task Project administrator as well as Junior Project manager with tasks on the project. • Attend all project meetings internal and external. • Compile and manage all project documentation (Business Case, Project Charters, Communication Plans, Change Requests, Issue logs, Risk Registers and Progress Reports) • Manage cost, scope, time, risks and issues. Show less

Project manager

• Jan 2009 - Jun 2011

Senior PABX Account Manager • Sales of Siemens PABX systems to new and existing customers. • Attending meetings with clients. • Arrange and present presentations about the product. • Analyzing client’s needs and preparing a proposal as per client’s request and findings at site meetings. Cold calling on clients. • Set up of meetings with clients. Sales coordinator (May 2009 – January 2010) • The position consisted of doing all administration for the sales department. • Initiating all sales procedures and streamlining the procedures already in place. • Assuring the sales files are authorized and loaded on the system. • Reporting of sales activities at the end of each week. • Monthly commission reports to be authorized and finalized. • Dealing with client queries about new systems. • Ensuring all stationary is in place for the office. • Ordering and distributing of corporate clothing. • Assisting the marketing manager with marketing initiatives and organizing of events. Project Manager • Project management – Managing of projects ensuring project forecast is maintained. • Project procurement – Cost controls; Order processing; Purchase orders; Receiving and Distribution. • Booking of resources for the project. • Project Finance – Reconciliation; Project margin calculation and receipting. • Client management - Liaising with clients regarding project start and finish; forecasts and administrative procedures, ensuring client’s needs and requirements were met. • Communication plans. • Project Administration – Internal documentation, reporting and client documentation. • Preparing and updating project plans on MS Projects. • Projects for the following clients – Anglo Platinum, Murray & Roberts, Unki Mines (Zimbabwe), Fruit & Veg City, Vitafoam, Gundle & Plastall. Show less

Senior Sales Executive

• Aug 2008 - Jan 2009

• Sales of Panasonic PABX systems to new and existing customers. • Attending meetings with clients. • Arrange and present presentations about the product. • Analyzing client’s needs and preparing a proposal as per client’s request and findings at site meetings. • Cold calling on clients. • Set up of meetings with clients. • Sales of Panasonic PABX systems to new and existing customers. • Attending meetings with clients. • Arrange and present presentations about the product. • Analyzing client’s needs and preparing a proposal as per client’s request and findings at site meetings. • Cold calling on clients. • Set up of meetings with clients.