Experience

Didlake

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Graphic Designer and Brand Manager

  • Jul 2022 - Present

• Executive Assistant - Communications Project Coordinator

  • Apr 2019 - Jul 2022

• Administrative Assistant

  • Oct 2016 - Apr 2019



Lorton Springfield Dental Implant & Oral Surgery

• United States
• Medical Practices
• 1 - 100 Employee

• Front Office Lead/Assistant Office Manager

  • May 2015 - Jun 2016

  Oversaw three front-desk office staff members at Lorton and Springfield locations serving two doctors and their patients. Helped supervise office purchasing, obtaining supplies and maintenance, vendor deals, office equipment and computer upkeep. Directed payroll-related tasks including processing and paying salaries and wages, resolving issues, improving processes, and administering records. Key Contributions:Instituted new front desk workflow system including designing employee training manual and task schedule.Created 60-day new hire employee evaluation.



Fairfax Oral Surgery

• United States
• Medical Practices
• 1 - 100 Employee

• Front Office Lead/Administrative Assistant

  • Sep 2013 - May 2015

  Managed extensive daily schedules for seven physicians. Led all aspects of two Fairfax office front desk staff. Trained and coached new-staff members. Analyzed and resolved computer equipment/peripherals including desktops, laptops and printers. Cultivated and sustained upbeat relationships with internal and peers and customers. Gathered patient background information and charts before appointments. Obtained precise, easy-to-read notes. Secured required data for physician study. Ordered supplies and ensured proper staffing levels. Key Contributions:Promoted to lead patient care coordinator within first six months.



Virginia Surgery Associates

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Administrative Office Assistant

  • Jan 2012 - Apr 2013

  Handled complex daily schedules for three doctors. Served as primary contact for internal and external customers. Partnered with various insurance companies to secure insurance approvals for pending surgeries.Key Contributions:Contributed to highest level of care for breast cancer patients. Handled complex daily schedules for three doctors. Served as primary contact for internal and external customers. Partnered with various insurance companies to secure insurance approvals for pending surgeries.Key Contributions:Contributed to highest level of care for breast cancer patients.



Arrhythmia Associates

• Administrative Office Assistant

  • Jan 2007 - Feb 2012

  Administered detailed daily schedules for six top electrophysiologists. Learned work details of multiple teams including front desk, medical records, and billing. Served as conduit between internal and external customers.Key Contributions:Selected as backup office manager.Filled in for multiple positions throughout practice. Administered detailed daily schedules for six top electrophysiologists. Learned work details of multiple teams including front desk, medical records, and billing. Served as conduit between internal and external customers.Key Contributions:Selected as backup office manager.Filled in for multiple positions throughout practice.



Inova Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Front Office Assistant I & II

  • Jun 2001 - Dec 2006

  Front Office Assistant II, 2005 to 2006Oversaw in-patient and out-patient procedures for cardiac diagnostic department. Introduced insurance and guarantor information required to process claims. Liaised with various insurance companies to secure insurance approvals for upcoming appointments.Key Contributions:Volunteered to help short-handed procedure coordinators.Front Office Assistant I, 2001 to 2005Registered incoming patients in Inova Heart and Vascular Institute including initial entering of insurance information. Served as primary contact for internal and external customers. Assisted patients with information for physicians and families of physical status, prescribed prescriptions, and daily prescription usage.Key Contributions:Key contributor to successful launch of Heart and Vascular Institute unit.