Experience

Indigo Billing

• Insurance
• 1 - 100 Employee

• Accounts Receivable Specialist

  • May 2023 - Present

• Claims Specialist

  • Feb 2022 - May 2023

  Costa Mesa, California, United States



FedEx Office

• United States
• Printing Services
• 700 & Above Employee

• Assistant Manager

  • Jul 2016 - Feb 2022

  -Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers. -Evaluates the efficiency and productivity of team members in creating positive customer experiences If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction. -Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and… Show more -Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers. -Evaluates the efficiency and productivity of team members in creating positive customer experiences If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction. -Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment. -Provides training and development of team members on assigned shifts by monitoring goals and providing feedback. -Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards. -Oversees shipping related services and activities. -Responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives. -Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls. Show less