Chandrika Sai Mylavarapu
Member at leap.club- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Professional working proficiency
-
Hindi Professional working proficiency
-
Telugu Native or bilingual proficiency
-
Marathi Native or bilingual proficiency
Topline Score
Bio
Nitin Gheedia
Chandrika worked with me as part of the project team to launch customer services for Uber Eats in India. Chandrika is a committed & intelligent professional with a solution-oriented mindset & an ability to calmly sail through any blockers or tough situations while driving a project. She has great people skills and a true team player and doesn't shy away in terms of going out of the way to help team members. It's been fun to work with Chandrika and I highly recommend her for suitable opportunities in any team.
Murli Kanne
I've met Chandrika during my stint at Uber in 2015-16. I must say she's very hard working and has a unique approach to find solutions to problems. Chandrika is the kind of person you'd definitely need to have in your team. She's a go getter and has good work ethics I've only seen in a few people.
Nitin Gheedia
Chandrika worked with me as part of the project team to launch customer services for Uber Eats in India. Chandrika is a committed & intelligent professional with a solution-oriented mindset & an ability to calmly sail through any blockers or tough situations while driving a project. She has great people skills and a true team player and doesn't shy away in terms of going out of the way to help team members. It's been fun to work with Chandrika and I highly recommend her for suitable opportunities in any team.
Murli Kanne
I've met Chandrika during my stint at Uber in 2015-16. I must say she's very hard working and has a unique approach to find solutions to problems. Chandrika is the kind of person you'd definitely need to have in your team. She's a go getter and has good work ethics I've only seen in a few people.
Nitin Gheedia
Chandrika worked with me as part of the project team to launch customer services for Uber Eats in India. Chandrika is a committed & intelligent professional with a solution-oriented mindset & an ability to calmly sail through any blockers or tough situations while driving a project. She has great people skills and a true team player and doesn't shy away in terms of going out of the way to help team members. It's been fun to work with Chandrika and I highly recommend her for suitable opportunities in any team.
Murli Kanne
I've met Chandrika during my stint at Uber in 2015-16. I must say she's very hard working and has a unique approach to find solutions to problems. Chandrika is the kind of person you'd definitely need to have in your team. She's a go getter and has good work ethics I've only seen in a few people.
Nitin Gheedia
Chandrika worked with me as part of the project team to launch customer services for Uber Eats in India. Chandrika is a committed & intelligent professional with a solution-oriented mindset & an ability to calmly sail through any blockers or tough situations while driving a project. She has great people skills and a true team player and doesn't shy away in terms of going out of the way to help team members. It's been fun to work with Chandrika and I highly recommend her for suitable opportunities in any team.
Murli Kanne
I've met Chandrika during my stint at Uber in 2015-16. I must say she's very hard working and has a unique approach to find solutions to problems. Chandrika is the kind of person you'd definitely need to have in your team. She's a go getter and has good work ethics I've only seen in a few people.
Credentials
-
COPC Inc. Service Journey Thinking
COPC Inc.Aug, 2020- Nov, 2024 -
Project Management Professional (PMP)
Proventures Education and Consulting Services Pvt LtdNov, 2019- Nov, 2024 -
Executive Education at Uber in Leadership & Strategy
Harvard Business School Executive EducationMay, 2019- Nov, 2024 -
Lean Six Sigma Green Belt (ICGB)
KPMGNov, 2018- Nov, 2024
Experience
-
leap.club
-
India
-
Technology, Information and Internet
-
1 - 100 Employee
-
Member
-
May 2023 - Present
-
-
-
ZestMoney
-
India
-
Financial Services
-
300 - 400 Employee
-
Senior Manager Business Operations
-
Jan 2022 - Jul 2023
Provided coaching and leadership to team members. Aligned and monitored projects, developed comprehensive plans, and established rollout processes. Led strategic programs, set goals, and evaluated effectiveness. Offered recommendations for operational improvements. Provided coaching and leadership to team members. Aligned and monitored projects, developed comprehensive plans, and established rollout processes. Led strategic programs, set goals, and evaluated effectiveness. Offered recommendations for operational improvements.
-
-
-
Freight Tiger
-
India
-
Transportation, Logistics, Supply Chain and Storage
-
100 - 200 Employee
-
Customer Experience Manager
-
Jul 2020 - Sep 2021
Led end-to-end process mapping, leveraging business intelligence for decision-making. Maintained customer personas database for targeted enhancements. Expanded managed services to include community operations and developed a CRM system. Supported customer experience initiatives and collaborated on operational priorities. Managed solution implementation and project delivery. Led end-to-end process mapping, leveraging business intelligence for decision-making. Maintained customer personas database for targeted enhancements. Expanded managed services to include community operations and developed a CRM system. Supported customer experience initiatives and collaborated on operational priorities. Managed solution implementation and project delivery.
-
-
-
Uber
-
United States
-
Internet Marketplace Platforms
-
700 & Above Employee
-
Project Manager | APAC PMO
-
Jan 2019 - Jun 2020
Implemented COPC-based Process Standardization, integrating excellence across five domains in six months. Provided consultative guidance, identified efficiency projects, and streamlined reporting processes. Led continuous performance improvement projects, conducted Six Sigma training, and optimized scorecard methodology. Developed learning programs, created operations playbooks, and utilized GROW methodology for coaching.
-
-
Team Lead | Uber Eats
-
Mar 2017 - Jan 2019
Led and mentored an escalated issue specialist team, ensuring high-quality standards. Scaled a 73-member escalations team, evaluating in-house handling benefits. Implemented robust processes, improved CSAT, and managed in-app content for Uber Eats support platforms. Served as India Content POC for GDPR and Bliss migration projects and provided global content consultation for India SA.
-
-
Policy and Content Specialist | Uber Rides
-
Mar 2016 - Mar 2017
Developed and documented accurate standard operating procedures (SOPs) for customer support processes, incorporating flowcharts. Identified workflow and process improvement opportunities, conducting root cause analysis using ticket coding. Efficiently managed content requests from multiple teams, adapting to dynamic timelines. Served as a liaison between the BPO and operations, collaborating with stakeholders across multiple cities.
-
-
Community Operations Specialist | Uber
-
Nov 2015 - Mar 2016
Provided comprehensive support to address payment and account-related issues for riders and SMEs in India through email, phone, and in-app channels. Additionally, effectively resolved complex escalations from influential users, tackling technical and post-trip concerns impacting riders by proactively identifying customer-impacting issues, implemented process improvements to elevate customer satisfaction (CSAT).
-
-
-
GlobalLogic
-
United States
-
Software Development
-
700 & Above Employee
-
Analyst
-
Jun 2014 - May 2015
Managed slot allocation on Google web pages for real-time auctions, enabling seamless buying and selling of advertising space. Handled customer emails promptly, offering optimization suggestions and updates on new product launches. Additionally, reviewed ads to ensure AdWords policy compliance, collaborating effectively with internal teams during the approval process. Managed slot allocation on Google web pages for real-time auctions, enabling seamless buying and selling of advertising space. Handled customer emails promptly, offering optimization suggestions and updates on new product launches. Additionally, reviewed ads to ensure AdWords policy compliance, collaborating effectively with internal teams during the approval process.
-
-
Community
