Experience

D24

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Payment Analyst

  • Feb 2021 - Feb 2023

  Assisting all kinds of cross-border payments and refunds team for APAC, LATAM, USA, INDIA AND EMEA. Handling and aiding all payments related queues for Directa24 into a smooth transition. Initiating cross-border payments, applying payments to client accounts, preparing new bills, invoices, and setting up billing accounts. Performing guidelines on KYC and account management. Monitor bank payment integrations, proactively recognise and resolve processing breaks.



Swiggy

• Software Development
• 700 & Above Employee

• Fulfillment Expert

  • Oct 2019 - Sep 2020

  Bengaluru, Karnataka, India Swiggy (Bundl Technologies Pvt Ltd) - Fulfillment Expert (October 2019 – September 2020) • Resolving issues related to order management. • Resolving issues related to Payments and Refunds. • Communicating with the backend team for the solution and escalating the issue to the concerned team.



Flipkart

• India
• Technology, Information and Internet
• 700 & Above Employee

• Payment Specialist

  • May 2018 - Jun 2019

  Bengaluru, Karnataka, India Flipkart Services Pvt Ltd - Payment Support Associate (May 2018 – June 2019) • Handling issues and finding the root cause to resolve the payment issues. • Duties also include checking payment history and refund issues. • Communicating with the backend team for the solution and escalating the issue to the concerned team. • Resolving issues related to payment/refund options.