Experience

Credo Health Services Pvt. Ltd.

• India
• Hospitals and Health Care
• 1 - 100 Employee

• Senior Quality Assurance Specialist & Data Analyst

  • Dec 2020 - Present

  Responsible for Quality Assurance, Legal Compliance & Certification.Working in teams for HIPPA certification.Design, conceptualization, implementation, and training of product for Care team for various chronic diseases like Diabetes, Hypertension and Chronic Kidney Disease.Precision Care planning with IoT devices.Overseeing multiple projects and tracking of various tasks to meet deadlines.Data analysis of clinical and non-clinical data and interpretation of meaningful insights.Planning and participating in product sprint and release.Coordinating with leadership team on business decisions.



Apollo Hospitals

• India
• Hospitals and Health Care
• 700 & Above Employee

• Quality Manager

  • Jan 2017 - Aug 2019

  Developed and implemented clinical and non-clinical staff activities to improve performance through various training sessions.Created and provided committees with quality activity and outcome reports.Ensured compliance with all accrediting and regulatory agencies through monitoring of quality improvement programs.Initiated various Patient Safety improvement projects like “Partners in Patient Safety” with an objective of “Empowering Patients and Relatives”.Ensuring compliance of JCI and NABH standards of the hospitals, formulation of Plans, Policies and conducting detailed reviews.Coordination and preparation of AOP (Annual Operating Plan) reports focusing on revenue growth, volume increase, clinical differentiation, cost saving and service excellence.Monthly analysis of Quality indicators, incident reports with applying appropriate statistical and quality tool.Organizing core committees like Quality Council, Infection Control, Drug & Therapeutic committee, Operation Theatre Committee, Safety Committee, etc.Conducted quality audits for NABH accredited hospitals like Apollo Cradle, Apollo Spectra and Apollo Clinics.Working in close liaison with Medical Superintendent and COO for preparation of various corporate reports (Apollo Clinical Excellence Report) and Board Presentation.Analysis of Clinical Pathways.

• Assistant Quality Manager

  • Mar 2011 - May 2015

  Generating monthly corporate reports like ACE, AAP and Board Presentation for clinical parameters(quarterly).Facility management and Medication management rounds and finding non-compliances, preparing reports and circulation of the same to the respective departments.Undertaken training classes for JCI introductory slides, culture of safety etc.Core team member of certification of ISO 14001 for Environment Management and ISO 50001 for Energy management.Annual review of all six FMS (Facility Management System) plans and related policiesAnnual review of GLD (Governance & Leadership) policiesAnnual review of HVA (Hazard Vulnerability Analysis) and related back up plans.Maintaining JCI compliance and liaison with corporate office for JCI and ISO licenses.

• Operations Executive

  • Dec 2005 - Feb 2007

  Patient scheduling for various radiological tests.Maintaining compliance to radiation safety.Core Team member of AERB audit & inspection.Responsible for tracking reports as per policy.Tracking of all PNDT forms for pregnant patients.Monitoring equipment utilization for MRI and CT scan.Review of departmental SOP. Patient scheduling for various radiological tests.Maintaining compliance to radiation safety.Core Team member of AERB audit & inspection.Responsible for tracking reports as per policy.Tracking of all PNDT forms for pregnant patients.Monitoring equipment utilization for MRI and CT scan.Review of departmental SOP.