Experience

Credilio
• India
• Financial Services
• 100 - 200 Employee
• Sales Manager

  • Jun 2023 - Present


bigbasket.com

• India
• Internet Publishing
• 700 & Above Employee

• Hub Manager

  • Feb 2021 - Jun 2023

  o Hub managero Store profit and loss management• Manpower planning• Assets management :- fixed and movable assets management• Attrition and absenteeism management• Security and housekeeping management Sales collection ,petty cash management• Stock indent management• Inward and return management• On time picking and last mile delivery management• Inventory managementStore Audit• Work environment and safety management 5S (Sort, Set in order, Shine, Standardize ,Sustain)• Process adherence 100%o Weekly & monthly Playout for riders o Handling 400+ blue collar employees and 10+ managers.• Auditing and handling Day to day operations.• Handling daily cash and company asset• Handling entire transport and operation part, Co-ordinate with transporter and arrange the vehicle• Dealing with transporter and done the rate negotiable• Co-assist in Shift Controlling, team Handling & Manpower Management.• Coordinate, manage and monitor the workings of various departments in the organization.• Analyzing customer complaint and resolve it on time• Maintaining daily return data and analyzing it and make strategies on it Show less

• Operations Manager

  • Jul 2018 - Jan 2021

  • Handel team of 140+ agent team + 52 Driver• As a Operation Controller I have care entire company management as well sales & Service team.• Taking care of the attendance tracker quality dashboard, AHT tracker, login hour tracker, absenteeism tracker• Responsible for the shrinkage and attrition.• Taking care of IBND, WRITE OFF, OTD (On time delivery +99.50), Attrition.• Monitor to DEO (Data Entry Operator) Petty cash, Variance, Vouchers as well cash pendency.• Monitor to Stock Keeper IBND, Write off, Dispose.• Handling Nodal Complains as well high Escalation for Pune/Bangalore CS team. (SPOC Guj+MP)• Handling CMS complains.• Handling VAN delivery & Bikes Delivery.• Increase VAN capacity per slot 15.5 (2 slot).• Handling Express Delivery (Bikes –EP Model).• Coordination with DC team for stock & IHV.• Monitor Segregator & Loader team by Proper Segregation as well item QC.• Engagement activity, Team Motivation, team Bonding & Attrition Control (Excellent managing only 1% against 9% target.)• Monitor Ops. Complain & Ops. Call. Show less



Bajaj Finserv

• India
• Financial Services
• 700 & Above Employee

• Direct Sales Manager

  • Feb 2015 - Jun 2018

  • In general, operations managers specialize in one or more aspects of a business and oversee operations within their departments.

• Direct Sales Manager

  • Feb 2015 - Jun 2018

  • In general, operations managers specialize in one or more aspects of a business and oversee operations within their departments.



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Ass. Manager

  • Aug 2011 - Jan 2015

  • As a Assistant ps. Manager I was handling 180 Agent for Postpaid sales, Verification department, Birla Gold Sales Process, Credit card sales ( City bank, Kotak, SBI & RBL bank)• As a Assistant Ops. Manager team size was 4 TL & 8 Team coach who reported to me.• Provide inspired leadership for the team.• Help Promote a company culture that encourage top performance and high Morale.• Support team member to communication with the Management team.• Identify and address problems and opportunities for the company. Show less

• Corporate Account Manager

  • Feb 2011 - Jul 2011

  • I had worked in Corporate field as a Company Account manager (Lubi Pumps, INTAS Pharmaceutical , Chiripal Group Industry, Cadila & VISPL )• I had to follow Customer Relationship management & crack the other Operator accounts& Migrate in Vodafone Circle.• We are also conducting sales campus on company locations to generate maximum sales lead.• We are providing better service all the customer & try to build relation for with customer for better sales props. • We were achieved ever highest postpaid sales across Ahmedabad sales & Marketing Team. Show less

• Team Lead

  • Aug 2008 - Jan 2011

  • Handled a team of 30-35 agents.• As per the requirement help the team lead – operations• Managed the team and focused all the KRAs parameter• Scheduling and coordinating the process quiz as per the client • Taking care of the login hours as per the requirement of the operations.• Taking care of the team as per the quality parameter• Responsible for the shrinkage and attrition