Experience

EbixCash World Money Limited

• Canada
• Financial Services
• 1 - 100 Employee

• Director and Head - Business Operations

  • Dec 2021 - Present

  ✔ Managed and Trained staff to ensure remittance, forex and wire transfer operations were conducted smoothly on daily basis ✔ Worked closely with compliance officer and ensured Fintrac Audit is cleared with minimal deficiencies. ✔ Ensured timely delivery of AML questionnaires and due diligence documents to correspondent banks and other remittance payment parties. ✔ Played major role in increasing the revenue for the company by 22% in 2022 compared to 2021 by stabilizing the expenses to increase only by 0.0055%. ✔ Achieved outstanding numbers in MIS where EBITDA and Net Profit is better than the budgeted numbers. Show less



Wall Street Finance (Canada), LTD (WSF)

• Fx and IT Manager

  • Feb 2018 - Aug 2021

  ✔ Maintained Bank Notes Inventory Management (Forecasting & Hedging retail and wholesale sales patterns and maintain optimal inventory) ✔ Quoted rates to wholesale and retail clients, booking deals and Supply inventory as per requirement, availability, etc. ✔ Assisted in managing Cash Inventory, Cash Tallying at the end of the day. ✔ Hedged FX exposure and forecasting retail flows and managed Fx Risks and positions ✔ Managed Existing Wholesale and Wire Transfer Clients and leveraged existing relationships to get prospects for new business ✔ Managed fund position in various Domestic and Foreign Bank accounts for ensuring smooth Remittance operations ✔ Procured and sale of bank notes from Suppliers/Clients respectively ✔ Generated and analyzed Reports for Fx and Remittance business ✔ Assisted in Rate Fixation and maximized revenue in the Remittance business. ✔ Maintained company websites and enhance online presence SEO and SEM. Show less



La Prep – Restaurant

• Owner and Manager

  • May 2016 - Feb 2018

  ✔ Hired, trained, and coached staff members on customer service skills, food, health & safety standards, ✔ Reduced variable costs by 6% through tighter controls on overtime expenditures and inventory waste ✔ Created a cross-training program ensuring staff members were able to perform confidently and efficiently. ✔ Enhanced customer engagement on company social media accounts by 20% through interactive promotions. ✔ Increased online presence of restaurant and played key role in increasing retail sales. Show less



Wall Street Finance (Canada), LTD (WSF),

• Customer Relationship Manager

  • Oct 2012 - Apr 2016

  ✔ Played key role in increasing business profits for 2014 and 2015. ✔ Acted as a Master Agent in referencing money transfer agencies and provided ongoing support. ✔ Trained customer service staff to work on forex system and handling customers. ✔ Acted as Branch Manager in his absence and managed successfully under pressure. ✔ Assisted Branch Manager in cash reconciliation and till management. ✔ Created and maintained WSF online marketing campaign in Google. ✔ Played key role in increasing business profits for 2014 and 2015. ✔ Acted as a Master Agent in referencing money transfer agencies and provided ongoing support. ✔ Trained customer service staff to work on forex system and handling customers. ✔ Acted as Branch Manager in his absence and managed successfully under pressure. ✔ Assisted Branch Manager in cash reconciliation and till management. ✔ Created and maintained WSF online marketing campaign in Google.



Rogers Wireless Communication,

• Canada
• Book and Periodical Publishing
• 1 - 100 Employee

• Customer Service Consultant

  • May 2012 - Sep 2012

  ✔ Provided customer service by handling incoming calls. ✔ Listened to customers, analyzed their needs and offer adapted solutions. ✔ Promote Rogers products and services. ✔ Recommended appropriate actions to efficiently resolve customer issues. ✔ Identified customers need for additional Rogers's products and services and made recommendations. ✔ Provided customer service by handling incoming calls. ✔ Listened to customers, analyzed their needs and offer adapted solutions. ✔ Promote Rogers products and services. ✔ Recommended appropriate actions to efficiently resolve customer issues. ✔ Identified customers need for additional Rogers's products and services and made recommendations.



Wall Street Finance, LLC (WSFL), A Money Services Business (MSB)

• Operations Manager

  • Feb 2003 - Mar 2012

  ✔ Processed remittances for India, Bangladesh, Nepal and Middle East and ensured timely payment to clients.✔ Worked on Ria Money transfer transactions from 0 to 600 transactions per day and contributed to 40% increase in revenue for the company. ✔ Assisted compliance officer in preparing compliance and operations manuals. ✔ Prepared responses to internal and external audit questionnaires, as well as First Day Letters of the New York State Banking Department Examiners.

• Operations Manager

  • Feb 2003 - Mar 2012

  At Senior Management’s Special Request✔ Teamed with IT Department at RIA Financial (a global MSB) in enhancing their System Integration.✔ Worked with IT Team of the UAE Exchange (a global MSB) for integrating their system with the Firm’s (WSFL) System and synchronizing the transaction flow.✔ Partnered with Keltec Business, Inc. (a Consulting Firm) in implementing Disaster Recovery Project for the Firm (WSFL) and tested it successfully.



Wall Street Finance, LLC (WSFL)

• Customer Service Representative

  • Feb 2003 - Nov 2006

  ✔ Worked closely with remittance clients from south Asian corridor and increased revenue in the initial stages of the company. ✔ Performed daily accounting data entries and ensured cash is tallied on daily basis. ✔ Completed minor programming, supervising and training computer operators, and functioning as the consultant for the firm’s (WSFL) computer problems that could not be resolved by technical support staff. ✔ Assisted IT Manager in customization stages of Send Money Anywhere (SMA) money remittance software. Show less