Experience

Fonehouse

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Store Manager

  • Aug 2014 - Present

  In August 2014, I decided to start a new business. I purchased a Mobile Phone Store Franchise from the Fonehouse Group. We opened our store in the Westgate Shopping Centre in Stevenage. We offered new contracts and upgrades on the EE and Vodafone networks. We also sold Pay as You Go and accessories and did in-store Repairs of mobile phones and tablets. My duties were: • Manage the day-to-day running of the business. • Being the first point of contact for customers when they entered the store. • Advising customers and answering queries where possible. • Putting through transactions. • Ordering stock and managing accounts both for the store and with the various suppliers. In November 2016, we decided to leave the Fonehouse Group and rebrand the store as an independent. We kept the same premises but renamed the store to Rectify. This allowed us to focus on our core business which was repairing phones and tablets. We provided high quality in-store repair services to over 3000 consumers and several businesses in the area. In April 2017, we were made an offer for the business from a successful group selling computer games and hardware which we accepted. The sale is now in process and will be completed by Mid-May 2017. Show less



Royal Auping

• Netherlands
• Furniture
• 100 - 200 Employee

• Showroom Manager

  • Mar 2008 - Aug 2014

  When Royal Auping (a Netherlands based company) decided to cease their operations in the United Kingdom. We applied for and were granted sole UK distributor rights. We then opened up our own showroom first in Barnet and later in Islington selling Auping products and also providing after sales support on behalf of Royal Auping, Netherlands. My duties included: • Dealing with customer enquiries. • Controlling and ordering stock. • Arranging deliveries. • Managing shop and customer accounts. Show less



Royal Auping / Misura Emme

• Baker Street, London

• Customer Service Representative

  • Jan 1993 - Mar 2008

  Royal Auping are an luxury electrical bed company whom used to be based in Central London. My duties were to: • Ensure all parts were present before delivery took place. • Assisting with the delivery and installation of the products. • Ensure customer satisfaction post sale. During my time at Royal Auping (which was later taken over by Misura Emme) I gained valuable knowledge on how to install and troubleshoot every aspect of these very complex beds. Royal Auping are an luxury electrical bed company whom used to be based in Central London. My duties were to: • Ensure all parts were present before delivery took place. • Assisting with the delivery and installation of the products. • Ensure customer satisfaction post sale. During my time at Royal Auping (which was later taken over by Misura Emme) I gained valuable knowledge on how to install and troubleshoot every aspect of these very complex beds.



Smokemart

• Shop Owner

  • Jan 1985 - Jan 1991

  Smokemart was a newsagent that I owned, on a busy high street in Torquay. My role included:• Managing the day to day running of the business.• Selling and sourcing products.• Managing bills and preparing VAT invoices for the accountants.

• Shop Owner

  • Jan 1984 - Jan 1985

  Like my previous role, this was a newsagent. We started off in Folkestone and moved the business with us when we moved house down to Torquay.



BBC

• United Kingdom
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Data Analyst / Team Leader

  • Jan 1978 - Jun 1982

  This was my first role after leaving school. My main duties was the inputting of data into a computer system. After a year in the job, I was promoted to team leader, which saw me managing a team of 6 people. My main role was to ensure all work was carried out to a tight schedule. This was my first role after leaving school. My main duties was the inputting of data into a computer system. After a year in the job, I was promoted to team leader, which saw me managing a team of 6 people. My main role was to ensure all work was carried out to a tight schedule.