Business Office Manager

• Aug 2023 - Present

Business Office Manager

• Oct 2020 - Aug 2023

Administrative Assistant

• Oct 2018 - Mar 2020

Front Desk Advisor

• Jun 2016 - Sep 2018

• Administrative/Operational Support: Ensure member and guest appointments are booked and matched with the appropriate therapist based on the client needs; maintain accurate client records; address client questions and/or concerns as they arise; process all financial transactions and assist with collection efforts on past due memberships; training of new support staff. • Service Excellence: Drive client satisfaction and loyalty through displaying our Massage Envy Brand attributes with every interaction both, in person and on the phone. • Sales & Retention: Contribute to the successful revenue generation of our office by meeting and exceeding individual sales goals month over month (MoM) resulting in our office being named #1 revenue generating office in the nation. Contributions include the promoting of our Wellness Program to new and existing members while ensuring that their overall experience with Massage Envy is memorable; up-selling of promotional events that not only provide customer incentive to join our club but increase total company sales; re-engaging of inactive members through contacts. Show less

Radiology Technician

• Jun 2016 - Sep 2018

Pharmacy Technician

• 2015 - 2016

• Customer Service: Answers patient’s questions regarding medications under the supervision of the pharmacist; process all financial transactions of prescription and over-the-counter medications as well as other pharmaceutical products. • Administrative/Clerical: Answer incoming calls and provide appropriate guidance as needed to customers; responsible for the input and accurate inventory of all prescription orders (counting of pills, labels, bottles, prices); dispense prescription medication and other medical products to patients. • Compliance: Monitor prescription-filling process to ensure compliance with relevant regulations and pharmacy policies; Liaise with healthcare providers and patients to obtain correct prescription information; supplies patients with information and education on their prescriptions; maintain all electronic patient information for audit purposes Show less

Front Desk Receptionist

• Oct 2013 - Oct 2015

• General Administrative: Assist with any questions related to our campus both via phone and in person, data entry, filing and other clerical duties. • Conference Room Coordination: Maintain the ongoing meeting room schedules to ensure customers had a seamless experience when using our campus meeting rooms. • Customer Service: Provide a welcoming and friendly experience to all incoming customers both, internal (faculty) as well as external (prospective and existing students) and timely support to their questions and/or needs. Show less