Experience

Makewell Meditour

• India
• Hospitals and Health Care
• 1 - 100 Employee

• Case Co ordinator

  • Jul 2013 - Present

   Query Management: Timely delivery of query revert to CME(Case Management Executive), finalization of Hospital for treatment for a query.  Arranging Concall: coordinate with Doctor and patient, arrange concall and get the minutes of the discussion from CME.  Proposals: Send the Proposal to the patient with the details of Hospital, Doctors, Hotel, Complete Estimate Cost.  Visa Invitation: Arranging Visa invite from the hospital and sending it across to the clients to get the Visa.  Travel Itineraries: o Discuss with hospital about the schedule, pick up, etc ; o Liaison with hotel regarding booking (written mail confirmation)and prepare the itinerary sharing all important contact details  Hotel Profiles: Preparing and Sharing the hotel profile as per the budget of the client  Client / Vendor Escalation Report: Sending a monthly report on Escalations to the Management.  PSFR: Monthly Report on patient satisfactory feedback to the client  Bill Generation: Check for billing discrepancy, request clarification if required. Check with customer if required  Liaison with Vendors( Hospitals & Hotels) to confirm bookings & Patient Arrival  On Ground Patient Assistance: Regular communication with client to ensure overall stay is comfortable. Show less



ICICI Bank

• India
• Banking
• 1 - 100 Employee

• Senior Executive

  • 2007 - 2012

  Job Profile: As a Senior Executive  ATM/ Debit Card Operations including support & maintenance of new card, request for hotlist cards, closed cards, additional cards, PIN offset changes.  Address changes, POS dispute requests and research reported debit card issues. Handling ATM transaction disputes.  Making Fixed Deposits & Recurring Deposits.  Internet banking and bill pay services- including support of customer setups, access ID/ password inquiries, general product information support, research and resolve customer Internet access problems and displayed data issues.  Provide service gesture & charges reversal on requirement.  Taking complaints if proper services not provided.  Doing Cross Sale of other Banking Products (Home Loans, Health Insurance, Credit Cards, 3 in 1 Account, Saving Account, Current Account, NRI accounts, Money to India, etc).  Handling NRI Charges Reversal disputes. Knowledge of Banking Systems –Finnacle, FCRM, E –Search, Cucca, I View ,SWIFT,STIR,SPEED Remittance tracking system & I –Track, Talisma for communicating with Clients Via Mail, SQLServer Show less