Experience

WB Games / Avalanche

• Computer Games
• 1 - 100 Employee

• Community Manager

  • Dec 2021 - Present

  Currently working on Hogwarts Legacy Currently working on Hogwarts Legacy



PlayStation LifeStyle

• United States
• Writing and Editing
• 1 - 100 Employee

• Editor In Chief

  • Jul 2017 - Dec 2021

• Senior Editor

  • Nov 2012 - Jul 2017

  Writer of a variety of feature articles for PlayStation LifeStyle, as well as writing reviews for games, often under strict deadlines to meet embargoes. Coordinates with other members of the staff, PR contacts, and life events to ensure that I meet each deadline, or have a quick turn around time when no specific deadline is given.Interacts with the PSLS community to provide a one-of-a-kind experience for the readers. I take feedback from articles as well as arguments, complaints, or controversial topics and respond to them in such a way that makes the readers satisfied while still maintaining the integrity of the PSLS site and all of its writers.Co-hosts, produces, and edits PlayStation LifeStyle's Sunday newscast, The Catch-Up. Show less



Guitar Center

• Brazil
• Retail

• Proprietary Branding Experience Manager

  • Mar 2007 - Jul 2017

  Assisted with the implementation and management of key support channels (web, phone, and social media) for 18 of Guitar Center's Private Label brands, resulting in being trusted as the lead role for community support management. I also handle the training for the Private Label branded products to the sales and support agents. Manages the customer contact for Guitar Center's Private Label brands via social media, email support and phone support channels in order to ensure that proper information transfer occurred from the corporate team through each of those channels. Leading customer service, sales, and technical support representatives. Helping with the daily management workload. Ensuring a proficient and efficient workplace through example, teamwork and motivation. Show less