Customer Success Manager

• Sep 2021 - Present

Personal Trainer

• Mar 2020 - Jun 2021

• Collaborated with a five-person personal training team to film and implemented detailed at home training videos for over 60 clients • Assisted three-person floor supervisor team to clean and maintain a two-story exercise facility • Collaborated with shift lead to diminish conflicts and enforce company policies • Collaborated with a five-person personal training team to film and implemented detailed at home training videos for over 60 clients • Assisted three-person floor supervisor team to clean and maintain a two-story exercise facility • Collaborated with shift lead to diminish conflicts and enforce company policies

Automotive Detailer

• May 2016 - Aug 2019

• Recruited, Trained, and managed a detailing team of two employees • Created employee schedules and checklists to ensure a consistent customer experience • Illustrated and executed advertisements that established value for the customer • Conducted routine product research to raise customer retention and ensure an optimal experience • Recruited, Trained, and managed a detailing team of two employees • Created employee schedules and checklists to ensure a consistent customer experience • Illustrated and executed advertisements that established value for the customer • Conducted routine product research to raise customer retention and ensure an optimal experience