Realtor

• Mar 2023 - Present

Information Technology Support Specialist

• Apr 2019 - Oct 2021

Trained employees on use of Microsoft applications Taught employees on use of point of sale (POS) devices allowing for more efficient consolidation of income tracking Managed installation of Windows Networks, Access Points, updates, and enhancements Provided Help Desk based customer support via phone, remote management software and on-site Trained employees on use of Microsoft applications Taught employees on use of point of sale (POS) devices allowing for more efficient consolidation of income tracking Managed installation of Windows Networks, Access Points, updates, and enhancements Provided Help Desk based customer support via phone, remote management software and on-site

Career management analyst

• Feb 2014 - Apr 2016

Developed, updated, evaluated, and recommended changes to organizational work force requirements using analysis derived from continuous assessments regarding occupational specialties and skill identifier requirementsExecuted human resources functions of job classification, requirement management, occupational structure, and job placement of three Vocational Specialties containing 3700 trained and certified individualsExpertly communicated clearly to Senior Officials policies impacting occupational strengths, training seats, incentives, promotions etc. involved in creating a new vocational specialty Show less

Network Security Account Manager

• Jan 2013 - Jan 2014

Administered information network protection to users through use of cryptographic algorithms, collaboration, and applicable softwarePlanned and scheduled installation of new and modified hardware as well updated operating systems and software applications in support of new policies and procedure related to Key Management InfrastructureLed a team of five personnel to catalogue, maintain, and issue over one-thousand lines of cryptographic material, countless pieces of peripheral equipment, and other associated devices rated up to Top SecretPlanned, implemented, and evaluated disaster recovery solutions with partner organizations on an ongoing basis Provided efficient, courteous customer service focused on an outstanding customer experience Show less

Network Operations Manager/System Administrator

• Jul 2010 - Dec 2012

Directed a network management center to meet organizational objectives of maintaining a multi-segment network infrastructure through steadfast operation, meticulous installation, and purpose driven upgrades of network security, routers, switches, and innovative technology to optimize bandwidth utilization while expanding the capability of the network Operated Active Directory to manage accounts, network rights, and resources while facilitating resource sharing and collaboration among network usersPerformed systems administration tasks such as server backup, file and system recoveries, network load management, account management, installation, configuration, log monitoring, audits, packet shaping, and preventive maintenance Maximized Project Management methods to plan, organize, and execute multiple projects pertaining to increasing data processing and integration, installation, and configuration of Network Area Storage (NAS) systems for classified and unclassified data through maintaining tight project schedules and accountability to achieve outstanding resultsOversaw local configuration of a new server/communications room and installed application servers as well as configured and deployed desktop hardware and software into the new network environmentDemonstrated extensive knowledge of network management and LAN/WAN troubleshooting network connectivity and performance issues on a daily basis thus allowing expedited triage, tracking, and solving, reducing average time to repair Show less

Information Technology Support Specialist

• Apr 2008 - Jun 2010

Administered Tier 1 support for Laptops, desktops, peripherals, and mobile devices ensuring maximum organizational uptime Installed, configured, and troubleshot LAN / WAN networks, Cisco routers, VoIP Phones, and Video Tele-conferencing for a Globally Operational Direct Reporting Unit with 98% reliabilityDevised Satellite and IT solutions for remote areas enabling customers' network access in austere environments through highly mobile satellite assets Achieved commendable results as lead IT service coordinator providing isolation, resolution, and follow up of technical service request, and user end support for fifty users Show less