Experience

Oxford City Schools District

• United States
• Education Administration Programs
• 1 - 100 Employee

• IT Support Technician

  • Nov 2022 - Present

  Oxford, Alabama, United States ▪ Administers the school’s local area network (LAN) and wide area network (WAN), managing network switches, routers, and access points to maintain reliable and secure network connectivity. ▪ Handles data management tasks, including backing up important files, ensuring data security and privacy, and managing access controls to sensitive information. ▪ Responsible for maintaining and troubleshooting hardware, software, and network infrastructure within the school system, ensuring all… Show more ▪ Administers the school’s local area network (LAN) and wide area network (WAN), managing network switches, routers, and access points to maintain reliable and secure network connectivity. ▪ Handles data management tasks, including backing up important files, ensuring data security and privacy, and managing access controls to sensitive information. ▪ Responsible for maintaining and troubleshooting hardware, software, and network infrastructure within the school system, ensuring all systems are functioning smoothly. ▪ Provides technical support to teachers, staff, and students, assisting with any technology-related issues they encounter, such as setting up devices, software installations, and resolving connectivity problems. Show less



Global Payments Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Fraud Analyst

  • May 2022 - Oct 2022

  Remote ▪ Analyzed over 25 account inquiries per hour concerning fraud detections alerts ▪ Interpreted structured data to develop recommendations to identify classification of fraud behavior and trends ▪ Developed in-depth payment business and technical domain knowledge including interchange, payment systems, payment risk, business development, tax, legal, and accounting ▪ Assisted with the completion of lost and stolen reports to prevent further losses and fraudulent activity



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Customer Service Specialist

  • Mar 2021 - Apr 2022

  Oxford, Alabama, United States ▪ Reviewed inventory, identified out of stock product by reviewing with internal and external vendor databases ▪ Provided timely feedback to the department regarding service failures or customer concerns, while working to assist store level associates with product inquires ▪ Recorded and filed copies of orders received according to date and entered information into lumber tracking software ▪ Worked with Customer Service Reps to maintain POP stock and prepared daily batches