Experience

BandyWorks LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• • Jun 2021 - Present

  Software Testing and providing final solutions by troubleshooting issues while providing exemplary Customer Service. Logging defects in TFS with recommended fixes to the development team. Interface function between development team and Sales/Marketing team to provide wireframe of new requirements received from Customers. Maintaining common stored procedures to meet changing customer requests. Maintaining knowledge bases containing product functionality and solutions to common problems. Handling workshops and training to Customers to show the working of new trends. Conduct User Acceptance Testing for new product features with clients to ensure business requirements are met. Show less

• • Jan 2020 - Jun 2021

  Technical support to clients for Tobacco Scan data rebate programs, Shrinkage and Age Verification.Store Performance Coaching to Clients and technical staffSales Engineering technical assistance and product education to clients.US Convenience Stores On Boarding and Setting up loyalty and discount configurationsTroubleshooting and solving technical issues of Customers by interacting with Development team and execution of basic SQL queries.Testing of new features and reporting bugs using Team Foundation Server (TFS).Document preparation of new features developed. Show less



Progressive Cybernetics Pvt Ltd

• IT Services and IT Consulting
• 1 - 100 Employee

• Quality Analyst

  • Apr 2017 - Jan 2020

  Manual testing for various Web, Desktop and Mobile (Android) Applications. SRS document preparation and Test Case creation. Functional testing and reporting bugs in Bug tracker tool. Coaching product functionality to team members before delivering to Client. Manual testing for various Web, Desktop and Mobile (Android) Applications. SRS document preparation and Test Case creation. Functional testing and reporting bugs in Bug tracker tool. Coaching product functionality to team members before delivering to Client.



K7 Computing

• India
• Computer and Network Security
• 200 - 300 Employee

• QA Engineer

  • Mar 2015 - Aug 2015

  Application testing for K7 Secure Virtual desktop based environment in cross platform and cross browser. Monitoring and Debugging the defects. Tools used Wireshark, Process Explorer, Nmap, Windows Debugger(WinDbg), SQL SERVER 2008 R2,Virtual Box, PsExec Application testing for K7 Secure Virtual desktop based environment in cross platform and cross browser. Monitoring and Debugging the defects. Tools used Wireshark, Process Explorer, Nmap, Windows Debugger(WinDbg), SQL SERVER 2008 R2,Virtual Box, PsExec



Symantec

• United States
• Software Development
• 700 & Above Employee

• Associate SQA Engineer

  • May 2014 - Mar 2015

  Manual and automated globalization testing Worked in Data Loss Prevention product Sprint based Agile Methodology Handling issues in Windows Endpoint Manual and automated globalization testing Worked in Data Loss Prevention product Sprint based Agile Methodology Handling issues in Windows Endpoint