Experience

ArrisTechnologies

• India
• Staffing and Recruiting
• 1 - 100 Employee

• Director - Client Relations

  • Jun 2012 - Present

  My Roles and Responsibilities include but not limited to Client Relations : - Help business meet sales and revenue goals - Design plans to achieve these goals and create strategies to combat potential revenue losses - Travel extensively across PAN India to meet clients to build relationships with existing accounts & sign contracts with new companies - Perform research to identify new potential clients - Create presentations to inform potential or existing clients about their company's products or services - Identifying of new contacts and marketing opportunities - Building and maintaining relationships with clients and key personnel within customer companies. - Conducting business reviews to ensure clients are satisfied at all time with the service offered and get repeated business by resolving any outstanding issues - Alerting the sales team to opportunities for further sales within key clients - Letting customers know about other services the company offers - Achieving client relationship targets and KPI’s set - Working closely with Account Managers and Sales Consultants - Escalating and resolving areas of concern as raised by clients - Carrying out client satisfaction surveys and reviews - Monitoring company performance against service level agreements and flagging potential issues - Updating the CRM and ensuring account managers are aware of changes within clients - Passing leads to the sales team and following up on progress - Liaising with internal departments to ensure client needs are fulfilled effectively Recruitment Delivery: - Lead a team of Recruiters & Managers. Set team targets and monitor performance - Liaising with clients to receive / understand / cascade requirements - Training / mentoring new team members - Motivating team members / resolving queries / problem / Escalation handling - Responsible for conducting the first level of screening for senior level recruits - Understand screening demands and skills within area of responsibility.



Sowtware MNC

• United States
• Software Development
• 700 & Above Employee

• Recruitment Manager

  • Jun 2005 - Apr 2012

  My major role included but not limited to - Design, develope and maintain the recruitment process of the organization (including its description, recruitment measurement definitions, regular measurement reporting, taking proper actions to close gaps) - Design the selection matrix for choosing the optimum recruitment channel and recruitment source - Explore the market best practices in the recruitment and staffing and implement appropriate best practices in the organization - Build a quality relationship with the internal customers and external recruitment agencies- Monitor and constantly reduce the costs of the recruitment process - Set the social media communication strategy for different job profiles and functions in the organization - Conduct job interviews for the managerial job positions (or key jobs in the organization) - Manage and develop team of Recruiters - Act as a single point of contact for Internal Hiring managers regarding recruitment needs - Design training recruitment for Recruiters