Head Of Retail HQ

• Dec 2016 - Present

- Leading a team of Relationship Managers, Customer Services to support various sales, daily operation activities and management roles to drive and achieve a significant growth while maximizing sustainable profitability for Retail banking business through delivering the strategy.- Develop business plans and work closely with Head of Branches Network to manage the retail business performance of all divisions to deliver business results. - Establish an effective and efficient sales and… - Leading a team of Relationship Managers, Customer Services to support various sales, daily operation activities and management roles to drive and achieve a significant growth while maximizing sustainable profitability for Retail banking business through delivering the strategy.- Develop business plans and work closely with Head of Branches Network to manage the retail business performance of all divisions to deliver business results. - Establish an effective and efficient sales and service platform with relevant functions to achieve business performance which are in line with Group standard and Compliance policies. Show more Show less

Business Development Manager

• May 2016 - Dec 2016

- Develop a growth strategy focused both on financial gain and customer satisfaction.- Develops relationships with prospective customers to win new business and leveraging the network.- Promote the company’s products/services addressing or predicting clients’ objective.- Works with existing customers to maintain satisfaction and develop customer loyalty.- Provide trustworthy feedback and after-sales support.- Shapes and manages the sales process to win business.-… - Develop a growth strategy focused both on financial gain and customer satisfaction.- Develops relationships with prospective customers to win new business and leveraging the network.- Promote the company’s products/services addressing or predicting clients’ objective.- Works with existing customers to maintain satisfaction and develop customer loyalty.- Provide trustworthy feedback and after-sales support.- Shapes and manages the sales process to win business.- Monitors and manages sales activity.- Uses a variety of techniques to develop stakeholder relationships, often over an extended time period coaching and monitoring sales team performance. - Develop entry level staff into valuable salespeople. Show more Show less

Relationship Manager

• May 2015 - Apr 2016

- Acquire new customers, client portfolio from minimum $25K. - Retain existing clients by increase products holding.- Deepen relationship to uplift FUM deposit.- Sale strategy plan for affluent growth both loan and deposit portfolio.- Produce work of a high standard of quality, efficiency and accuracy in daily operations.- Handle customers’ complaints properly and promptly.- Team leadership.

Marketing Executive

• May 2010 - Apr 2011

Care Center Team Leader

• Aug 2008 - Apr 2010

Customer Service & Operation Supervisor

• Jan 2006 - Aug 2008

Customer Service Representative

• Apr 2005 - Jan 2006

Operation Assistant

• Aug 2004 - Mar 2005

Sea Freight (Export)