Chandan Vishwakarma
Sr. Quality Control Executive. at Upadpro Software & Services Pvt. Ltd.- Claim this Profile
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Bio
Credentials
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Lean Six Sigma Green Belt
Benchmark Six SigmaApr, 2017- Nov, 2024
Experience
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Upadpro Software & Services Pvt. Ltd.
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India
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Sr. Quality Control Executive.
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Jun 2016 - Present
> Quality Control Executive - (American Process) • Worked with Upadpro Software & Services Pvt. Ltd. as Quality Control Executive in their Sale Division run by NexGen Communications Inc & Global Mobile Konnections LLC. • Monitor & Troubleshoot both the Voice & Non- Voice processes (Chat & Operational Dep.). • Prepare evaluation reports on base and share with the respective Mangers and after providing feedback to the Sale Agent and Customer Care Agent based on the calls &… Show more > Quality Control Executive - (American Process) • Worked with Upadpro Software & Services Pvt. Ltd. as Quality Control Executive in their Sale Division run by NexGen Communications Inc & Global Mobile Konnections LLC. • Monitor & Troubleshoot both the Voice & Non- Voice processes (Chat & Operational Dep.). • Prepare evaluation reports on base and share with the respective Mangers and after providing feedback to the Sale Agent and Customer Care Agent based on the calls & physical visit monitored • Conducting quality session and call calibration sessions. • Ensuring regular reporting of Dashboards to the Client on every weekend along with Paretos and Graphs for Analysis. • Publish Dash board reports every week & fortnightly for all respective processes of Transaction Quality (VidaPay Wallet Account run by T-CETRA ) > MIS Reporting &VBA Automation Work / Responsibilities • Automate reports using VBA Macros • Develop MIS system for customer management and internal communication. • Distribute the reports to the end users • Ensure timely delivery and quality of reports • Respond to queries by end users of reports • Perform data analysis for generating reports on a periodic basis. • Provide strong reporting and analytical information support to the management team • Analyze business information to identify process improvements for increasing business efficiency and effectiveness. • Participate in cross-functional meetings to resolve recurring customer issues Show less > Quality Control Executive - (American Process) • Worked with Upadpro Software & Services Pvt. Ltd. as Quality Control Executive in their Sale Division run by NexGen Communications Inc & Global Mobile Konnections LLC. • Monitor & Troubleshoot both the Voice & Non- Voice processes (Chat & Operational Dep.). • Prepare evaluation reports on base and share with the respective Mangers and after providing feedback to the Sale Agent and Customer Care Agent based on the calls &… Show more > Quality Control Executive - (American Process) • Worked with Upadpro Software & Services Pvt. Ltd. as Quality Control Executive in their Sale Division run by NexGen Communications Inc & Global Mobile Konnections LLC. • Monitor & Troubleshoot both the Voice & Non- Voice processes (Chat & Operational Dep.). • Prepare evaluation reports on base and share with the respective Mangers and after providing feedback to the Sale Agent and Customer Care Agent based on the calls & physical visit monitored • Conducting quality session and call calibration sessions. • Ensuring regular reporting of Dashboards to the Client on every weekend along with Paretos and Graphs for Analysis. • Publish Dash board reports every week & fortnightly for all respective processes of Transaction Quality (VidaPay Wallet Account run by T-CETRA ) > MIS Reporting &VBA Automation Work / Responsibilities • Automate reports using VBA Macros • Develop MIS system for customer management and internal communication. • Distribute the reports to the end users • Ensure timely delivery and quality of reports • Respond to queries by end users of reports • Perform data analysis for generating reports on a periodic basis. • Provide strong reporting and analytical information support to the management team • Analyze business information to identify process improvements for increasing business efficiency and effectiveness. • Participate in cross-functional meetings to resolve recurring customer issues Show less
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WeblinkIndia.Net
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India
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IT Services and IT Consulting
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200 - 300 Employee
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Sr. Quality Executive
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Mar 2012 - May 2016
> Sr. Quality Analyst - (Domestic and International) • Worked with Exportersindia.com/Indianyellowpages.com as Quality Analyst in their Sale Division run by Weblink. In Pvt Ltd. • Monitor & Troubleshoot both the Voice & Non- Voice processes (Chat & Operational Dep). • Mark ZTP (Zero Tolerance Parameter) for Rude Behavior / Incomplete / Incorrect Information / Call Release / False Commitment / Non-Usage of Resources to Provide… Show more > Sr. Quality Analyst - (Domestic and International) • Worked with Exportersindia.com/Indianyellowpages.com as Quality Analyst in their Sale Division run by Weblink. In Pvt Ltd. • Monitor & Troubleshoot both the Voice & Non- Voice processes (Chat & Operational Dep). • Mark ZTP (Zero Tolerance Parameter) for Rude Behavior / Incomplete / Incorrect Information / Call Release / False Commitment / Non-Usage of Resources to Provide Complete Information / Non-Maintenance of Confidentiality. • Give feedback to the Business Development Executive based on the calls & physical visit monitored. • Conducting quality session and call calibration sessions. • Publish Dash board reports every week & fortnightly for all respective processes of Transaction Quality (Direct Payment and Split Payment) • Handing B2B regarding Online Promotion & Business Inquiry. > Advance Excel & MIS Reporting Work / Responsibilities • Perform data analysis for generating reports on periodic basis. • Develop MIS system for customer management and internal communication. • Provide strong reporting and analytical information support to management team • Generate both periodic and ad hoc reports as needed. • Analyze business information to identify process improvements for increasing business efficiency and effectiveness. • Participate in cross-functional meetings to resolve recurring customer issues. Show less > Sr. Quality Analyst - (Domestic and International) • Worked with Exportersindia.com/Indianyellowpages.com as Quality Analyst in their Sale Division run by Weblink. In Pvt Ltd. • Monitor & Troubleshoot both the Voice & Non- Voice processes (Chat & Operational Dep). • Mark ZTP (Zero Tolerance Parameter) for Rude Behavior / Incomplete / Incorrect Information / Call Release / False Commitment / Non-Usage of Resources to Provide… Show more > Sr. Quality Analyst - (Domestic and International) • Worked with Exportersindia.com/Indianyellowpages.com as Quality Analyst in their Sale Division run by Weblink. In Pvt Ltd. • Monitor & Troubleshoot both the Voice & Non- Voice processes (Chat & Operational Dep). • Mark ZTP (Zero Tolerance Parameter) for Rude Behavior / Incomplete / Incorrect Information / Call Release / False Commitment / Non-Usage of Resources to Provide Complete Information / Non-Maintenance of Confidentiality. • Give feedback to the Business Development Executive based on the calls & physical visit monitored. • Conducting quality session and call calibration sessions. • Publish Dash board reports every week & fortnightly for all respective processes of Transaction Quality (Direct Payment and Split Payment) • Handing B2B regarding Online Promotion & Business Inquiry. > Advance Excel & MIS Reporting Work / Responsibilities • Perform data analysis for generating reports on periodic basis. • Develop MIS system for customer management and internal communication. • Provide strong reporting and analytical information support to management team • Generate both periodic and ad hoc reports as needed. • Analyze business information to identify process improvements for increasing business efficiency and effectiveness. • Participate in cross-functional meetings to resolve recurring customer issues. Show less
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Education
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2010 - 2013
Delhi University
Bachelor's degree -
2010 - 2013
Delhi University
Bachelor's degree -
2018 -
Symbiosis Centre For Distance Learning
Master of Business Administration - MBA, Computer/Information Technology Administration and Management
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