ICT Manager

• Oct 2023 - Present

ICT Specialist

• Mar 2022 - Oct 2023

•Management of ICT infrastructure including teacher devices, Printers, Hardware, software applications • Involved and lead in Implementation Edustar Project at Suzannecory High School. Evaluated needs, installed and configured of new server including server migration in the Hyper-v environment • Experience in Failover clustering and High availability configuration. • Extensive knowledge and experience in Windows server environments Including AD, ADFS, MDT, Radius, NPS, Print management, File server, and Group Policy. • Experience in Google admin center, and Microsoft 365 admin. • Implemented Department Edustar project with configuring Cisco core switches, Access switches, Access points and WLC. • Managed Endpoint devices installing various applications, updating, patching • Worked closely with human resources to support employee management and organizational planning. • Handled troubleshooting tasks for Local Area Networks, Wide Area Networks and voice systems to reduce network connectivity problems. • Built and oversaw network infrastructure comprised of various virtual products. • Provided in-person and remote IT support for all company-wide locations. • Evaluated and monitored network performance and maintenance. • Diagnosed, troubleshot and resolved hardware and system problems. • Performed data backups and disaster recovery operations using Altaro and Azure cloud backup. • Designed, configured and tested computer hardware and operating system software. • Installed and configured Cyberhound Firewall. • Submitted recommendations regarding infrastructure overhauls. • Responsible for the management and maintainance of servers, virtualisation, networking, firewall, VOIP communications and collaboration technologies, devices and associated software. Show less

IT Support Specialist

• Jun 2019 - Feb 2022

• Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks. • Selected and installed network security solutions based on extensive research and verifiable performance data. • Provided support via remote desktop software, diagnosing customer issues over private and public networks. • Completed in-person service calls for internal and external support requests, maintaining exceptional customer satisfaction and resolution figures. • Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions. • Installed software updates and vulnerability patches on servers to prevent possible threats from penetrating networks. • Installed and maintained firewalls to secure on-site and cloud-based hardware against unwanted intrusions. • Extensive experience and knowledge in modern cloud technologies, preferably Microsoft Azure and Azure AD as well as legacy AD and Windows Server. • Experience with network design, implementation, and operation (LAN, WAN, SD-WAN, IPsec, WiFi) • Windows OS (Desktop & Server), Active Directory, MS 365, MS Teams and SharePoint experience • Strong working knowledge in supporting a Windows 10 and Office 365 environment • Good understanding of networking concepts and troubleshooting • Backup and Storage management experience • Experience with VMWare virtualization and Hyper-V technologies. • Identify inefficient processes and suggest improvements for greater efficiency. • Regular administration tasks including backup verification and security assessments • Configuration and Installation of Microsoft server 2019. • Configuration of Active Directory, DNS, DHCP, File sharing and Domain services, Site to Site VPN. • Installation of Network Router and Switches and troubleshooting of network issues • Implementation of TCP/IP, VLAN, VTP, SNMP, Routing protocols RIP, OSPF, EIGRP, ACL, HSRP. • Configuration of AAA servers like RADIUS and TACACS+. Show less

Trainer and Assessor/ Technology Specialist

• Sep 2018 - Mar 2021

• Training and Delivery of ICT courses - Diploma, Advanced Diploma, Graduate Diploma • Researches, designs, schedules, and implements training documentation projects and develops project plans for creating/updating courseware. Includes preparation of reports, project status updates for management • Implementing methods for Continuous professional development • Attend trainer meetings (when requested), participate in validation meetings and industry networks • Assessing and marking the assignments of IT and Telecommunication qualifications • Obsolescence with Industry currency • Dealing and assisting with agents and external faculty to organise and delivery of various qualifications • In-charge of maintaining telecommunications and network equipment, tools and software • Network setup, monitor and maintain equipment includes computer systems, network devices, printers, VoIP phones in the organisation • Maintain inventory of hardware and software equipment • Provide training to the staff members on using the networked systemsTraining and assessing industry qualifications and an AQF Level vocational qualification in Telecommunications Network Engineering from ICT training package • Conducting Training needs analysis to meet requirements of the Defence Forces, and as training modes, delivery in blocks of more than 21 hours teaching a week, and training delivery outside the span of hours • Planning and researching for the preparation of programs and learning materials, in the identification of setting standards, and well developed skills in transferring knowledge including the ability to research, select, and use a wide range of learning resources and assessment tools that would ensure a successful training program • Develop a range of complex documents that comply with all relevant quality standards, including course materials, unit plans and assessment tools • Show less

Network Support Engineer

• Jul 2016 - Jan 2017

• Evaluated system availability, throughput and latency to lead network planning, installation, configuration and testing. • Responsible for designing and implementation of customers' network infrastructure. • Configuration and monitoring of Cambium Wi-Fi controller device. • Installation and configuration of Cisco Switches, Routers and Network devices. • Configuration and troubleshooting of routing protocols OSPF, MPLS • Using computer monitoring and testing equipment to determine LAN/WAN network component performance Implementation, Maintaining and Troubleshooting lan and wan network. • Handling Trouble Ticket management, Incident management, change management. • Direct Customer interaction that involves the processes like changes in the configuration as per their requirements. • Documenting the technical details of suspected network incidents to support incident response and reporting requirements. • All configurations (such as nagios) and documentation are maintained using revision control. • Working on Radio Links, Cyberoam. • Configured Solar Winds NMS tool • Configuration of site-site VPN for IPBX devices to all locations. • Sophos firewall configuration and creating rules. • Secured network access by installing firewalls, establishing login credentials and maintaining documentation to govern entry. Show less

Network Administrator

• Jul 2012 - Jun 2014

• Consulting clients from different organizations. • Determining information system requirements and defining project objectives. • Making recommendations, such as suggesting appropriate hardware, networking, software, systems and changing according to client requirements like creating VLANs, Assigning VLANs and implementing port security where needed. • Handling network issues related to the data network of the RMSI data center. • Responsible for designing and implementation of customer infrastructure. • Configuration and troubleshooting of routing protocols (EIGRP, RIP) • using computer monitoring and testing equipment to determine LAN/WAN network component performance • Repairing computer problems and removing viruses. • Installed and supported hardware and software, including desktops, servers and printers. • Monitored system upgrades, patches, service packs, hot fixes and new configurations. • Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations. • Uploaded, configured and managed antivirus detection software and email applications. • Researched, recommended, configured and supported hardware and software for multiple departments. • Conducted in-depth network reviews and tightened up security policies to monitor access and prevent cyber threats. • Provided troubleshooting and testing to support network • Maintained documentation on configurations and maintenance using component labeling and technical diagrams. • Oversaw VPNs to deliver secure virtual network access to remote users. • Maintaining network-monitoring tools to help in Proactive network management and creating network reports. The tools used are LMS (LAN Management Server) Cisco WAN Manager, Cisco Works (LAN switches, reports LAN Switches) • Network Cabling, LAN setup deployment in windows domain • Worked on TACACS, TACACS+, Putty and TFTP server. • Configuration and troubleshooting of BGP. • Configuring and managing DNS and DHCP. Show less