Experience

MindCraft Software Pvt. Ltd.

• India
• IT Services and IT Consulting
• 500 - 600 Employee

• Associate Vice President

  • Oct 2015 - Present

  Infrastructure Services Practice Head - Managed support services for Database, Middle-ware, System Administration, Security Implementation and Business Application Support. Infrastructure Services Practice Head - Managed support services for Database, Middle-ware, System Administration, Security Implementation and Business Application Support.



Capgemini

• France
• IT Services and IT Consulting
• 700 & Above Employee

• SME Database Services

  • Jan 2015 - Oct 2015

  Responsible for supporting database operations, maintaining uptime as per SLA & Project delivery for Oracle, MSSQL & open source databases for esteem client from Power domain having Global presence. • Responsible for day to day operations and project delivery for Database Infrastructure of around 2500 databases, team size of 10 consultants • Providing Weekly Operations Status to Project SDM and Global SDM, • Managing P1 call and Sharing RCA report to Problem Manager for preparing MIR. • Troubleshooting of critical productions issues • Productivity Saving for project through mode of automation and resource utilization, • Responsible for service quality improvements and for managing the impacts of Service Outages through minimal impact to business • Following Six sigma practices for improving operations quality • Conducting internal governance on service delivery against agreed upon internal SLAs • Accountable for assisting the Service Owners in resolving service issues raised by the regions. • Responsible for demand management of new service requests and project requests from customers • Single point of contact for all service related enquires from customer • Providing High availability solutions and implementation of the same through POC • Creating Service Improvement plans and implementing the same • Responsible for quality of service delivery for Database services • Following internal project tracking of metrics for project efficiency, • Identifies new service required for customers



Clover Infotech

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Assistant Vice President - Professional Services

  • Jul 2007 - Jan 2015

  Worked with Clover Infotech Pvt. Ltd. as a "AVP - Professional Services" and responsible for Service delivery of Oracle Databases from BFSI and telecom domain. Supporting 24/7 database operations and project management activities for Clovers esteem clients. As a delivery manager, I'm responsible for monitoring the production instances for potential performance/uptime issues and initiate corrective action to prevent performance issues and unplanned downtime in accordance client approved change management processes. Routine database activities are as below - 1. People management and performance reviews of team 2. Routine database health checkup, database backup check (Tape, Disk, Physical & Logical), 3. Uptime management of database, automation operation processes, 4. Security review and implementation 5. Planning and implementation of HA, DR, BCP and DR drills, 6. Database performance tuning review and sharing recommendations 7. Review and implementation of database maintenance policy 8. Designing backup policy based on RPO & RTO requirement. 9. Problem management approaches like Incident management and sharing RCA report. 10. Database upgradation & migrations. Patch apply on single and RAC instances 11. Review and discussion on POA with technical team and client contacts, 12. Weekly, Monthly & Quarterly service review with onsite technical client and client contact, 13. Sharing daily reports, weekly progress report and monthly service reports etc. 14. Installation and configuration of Oracle database. 15. Review, recommend and Implantation of standard best practices to maintain database uptime 16.. User Administration activities like - Account Creation/Deletion/Modification, password reset. 17. Preparing database and server sizing details based on last 3-6 months baselines 18.. Defining database induction processes as per business requirements 19. Monitoring and controlling Change request and release management processes



ICICI Lombard General Insurance Co.

• Technology Manager

  • May 2005 - Jun 2007

  Responsible for managing the IT projects as per Business requirement with application integration team. Sizing the Hardware and software requirement. Prime focus on High availability & reliability. . 1. Installation & configuration of Windows / Linux / AIX OS on different platforms, Patching OS, Windows IIS configuration, WEB site hosting for Intranet & Internet with DNS registration. 2. Performing VA & PT for & closing on the vulnerabilities as per standard process 3. Sizing the Server resources & space based on current benchmarks 4. Managing critical Oracle 9i & 10g production databases, including Installation, configuration, Maintenance of database & Security. 5. Implementation of BCP for critical applications & conducting drills. 6. Maintaining the uptime of the production application & database servers. 7. Getting the downtime from the Business application owners. 8. Workings closely with the application team for new application go live. 9. Storage management activities like creating disk groups, LUN's & assigning the same to the windows & Unix servers. 10. Cross platform migration of Oracle databases. 11. Oracle database administration of 9i & 10g Single & RAC instance with capacity & sizing, security & performance management. Maximum up time guidelines. 12. Server consolidation / Virtualization using VMWARE solutions. 13. Monitoring of the Critical production servers resources using the SAAZ monitoring tool. 14. File / Print Server Migration for future business requirement. Reorg of SAN storage for better IO ops 15. Installation of Windows OS & SQL DB Clusters & WLBS for critical Business application redundancy. 16. Planning & Implementing the Data Protection policies, verification of data consistency with Restoration Drills of Backup’s. 17. Defining checkpoint firewall policies for critical production application and database servers. 18. Installation & Configurations of Business Applications & Servers for Load balancing in Citrix Farm.



Raffles Software Pvt. Ltd.

• SBI Data Center, Belapur, Navi Mumbai

• Technical Associate

  • Jan 2005 - Apr 2005

  Performing daily checklist for production critical databases & sharing the same. Monitoring the critical database server resources using HP openview. Checking the free spaces on mount points & tablespaces as per threshold’s. Verifying the backups logs. Taking out the stats pack report as and when required. Shutting down & staring the databases. Monitoring the DR database for sync with production. Coordinating with netbackup teams for tape managements as per their freezing policies.