Experience

WooliesX

• Australia
• Retail
• 700 & Above Employee

• Scrum Master

  • Feb 2022 - Present



Qantas

• Australia
• Airlines and Aviation
• 700 & Above Employee

• Iteration Manager

  • Apr 2021 - Feb 2022



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Scrum Master

  • Apr 2020 - Apr 2021

• Iteration Manager

  • Oct 2019 - Apr 2020

• Scrum Master

  • Apr 2019 - Oct 2019

  Scrum Master for one of the teams for Telstra 24x7 mobile application. I am responsible for helping the team clear impediments, facilitating effective Agile practices and tracking the team's progress. Coming from testing and delivery background, I have strong empathy for the development team and always find ways on how to make rituals and processes effective for the team.

• Test Manager | Scrum Master

  • Oct 2017 - Apr 2019

  Test Manager turned Scrum Master for the Telstra Home Dashboard mobile application. The go-to person for the whole team - helped in removing impediments, facilitated effective scrum ceremonies and guiding the team in their goals. Worked along side Product Owner, Project Manager and Tech leads to support team's delivery cadence. Involved in resource planning and facilitated prioritisation with stakeholders.

• Test Manager

  • Jul 2016 - Oct 2017

  Responsible for overall testing of Telstra Air mobile application for both iOS and Android platform. Hands-on test manager, worked closely with SME's and developers to understand technical solution and to be able to guide the team of up to 7 QA's in best practices. Passionate and promotes exploratory testing, at the same time established the Test Automation framework for the app. Facilitated defect triages and prioritisation and prepared Test Summary Report for every release.

• Senior Test Analyst | Test Lead

  • Mar 2015 - Jul 2016

  Focused on Android and IOS application UAT and regression testing. Was also responsible with the integration testing to backend systems. Involved in setting up the automation framework and have written test scripts for regression scenario coverage. As a lead, provided reports on testing status and defects to stakeholders.



AccessHQ for Ninefold

• Senior Test Analyst

  • May 2013 - Apr 2015

  Was the sole QA resource for a start-up company providing Infrastructure as a Service (IaaS). Responsibilities involved analysis of user stories, planning and execution of tests cases, and at the same time maintaining test environment for integration to backend systems. Was the sole QA resource for a start-up company providing Infrastructure as a Service (IaaS). Responsibilities involved analysis of user stories, planning and execution of tests cases, and at the same time maintaining test environment for integration to backend systems.



Access Testing Pty Ltd

• Senior Test Analyst for Optus

  • Jul 2012 - May 2013

  Responsible for the testing of the mediation platform that processes, aggregates and transforms telco data records. Tasks include creation of test scripts, shell and perl scripts for preparation of test data, triaging defects and reporting of test status and defects to Test Manager. Also implementation Performance Testing – Baseline, Forecast and Stress Tests of the platform. Responsible for the testing of the mediation platform that processes, aggregates and transforms telco data records. Tasks include creation of test scripts, shell and perl scripts for preparation of test data, triaging defects and reporting of test status and defects to Test Manager. Also implementation Performance Testing – Baseline, Forecast and Stress Tests of the platform.



DX Testing

• United States
• Consumer Services

• Network Test Analyst for Nokia Siemens Network

  • Jul 2011 - Jul 2012

  Performs testing on GPRS node upgrades. Performs testing on GPRS node upgrades.



Ericsson Services

• United States
• Information Services

• Billing Support Analyst

  • Mar 2011 - Oct 2011

  - Application support of billing, meditation and rating processes in production and pre-production environments. - Development of operational scripts using UNIX Shell and Perl scripts - Defining and documenting operational procedures - Technical analysis and resolution of billing faults and issues. - Implementation of application software releases into production and pre-production environments using predefined scripts and techniques - Performing technical health checks on applications after software releases have been applied. - 24 x 7 roster support - Knowledge transfer to a new group that will handle the system: formal presentation and shadowing



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Solutions Integration Engineer

  • May 2008 - Jan 2011

  * Installation, upgrade, configuration, testing and documentation of Ericsson multimedia and charging products. * Integration of Ericsson products and solutions to existing customer systems: Billing System, Charging System, SNMP servers, NTP servers, etc., and to other 3rd party solutions: Postgress Database, MySQL database, PHP, etc. * Modification in configurations to adapt to new customer requests and requirements. * Involved in the limitation setting, risk analysis and test plans for the solutions * Monitoring and support during roll-out and stability period * Reports generation for system monitoring and business forecasting