Chand Vaghela
EMEA IT Lead at Blockchain.com- Claim this Profile
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Topline Score
Bio
Credentials
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Jamf 300 (CCA)
JamfMar, 2019- Nov, 2024 -
Jamf 200 (CCT)
JamfMay, 2018- Nov, 2024
Experience
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Blockchain.com
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United Kingdom
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Internet Publishing
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700 & Above Employee
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EMEA IT Lead
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Jun 2023 - Present
Develop and execute the IT strategy for the EMEA region, aligned with global IT objectives and business priorities. Drive digital transformation initiatives to enhance business processes, streamline operations, and enable data-driven decision-making. Oversee planning, execution, and delivery of IT projects within the EMEA region, adhering to timelines, budget, and quality standards. Continuously evaluating and improve IT processes, systems, and infrastructure to enhance operational… Show more Develop and execute the IT strategy for the EMEA region, aligned with global IT objectives and business priorities. Drive digital transformation initiatives to enhance business processes, streamline operations, and enable data-driven decision-making. Oversee planning, execution, and delivery of IT projects within the EMEA region, adhering to timelines, budget, and quality standards. Continuously evaluating and improve IT processes, systems, and infrastructure to enhance operational efficiency and minimise downtime. Act as a trusted advisor to business leaders, providing insights on technology trends and innovation opportunities. Effectively communicate IT strategies, project updates, and benefits to stakeholders at all levels, fostering buy-in and support.
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Senior Information Technology Engineer
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Oct 2021 - Jun 2023
- Direct Reports: 1 - Subject matter expert for Jira/Atlassian/Confluence and - Subject matter expert for JAMF - Implementation of new tools for asset management, email security retention services - Jamf administration: Deploying applications, configuration profiles, policies, 1-touch deployment. - G-Suite administration - 3rd line escalation point - Speaking with vendors to improve cost efficiencies across the business. - Revamp of Helpdesk processes, policies to… Show more - Direct Reports: 1 - Subject matter expert for Jira/Atlassian/Confluence and - Subject matter expert for JAMF - Implementation of new tools for asset management, email security retention services - Jamf administration: Deploying applications, configuration profiles, policies, 1-touch deployment. - G-Suite administration - 3rd line escalation point - Speaking with vendors to improve cost efficiencies across the business. - Revamp of Helpdesk processes, policies to improve efficiency with users across the business. - Implementation of Helpdesks for other parts of the business, HR, Payroll - Managing office build-outs internationally, US, Europe, Asia. - Soc2 audits user permissions, access control. - MDM Migration - Application migrations
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Callsign
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United Kingdom
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Computer and Network Security
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200 - 300 Employee
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System Administrator
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Jun 2020 - Oct 2021
Callsign is Fin-Tech Company providing authentication solutions to Banks Owning JAMF environment - Patching/Updates/Configuration/Compliance Administering Office 365, Active Directory, Azure Active Directory, Enterprise applications. Ensuring Systems are SOC2 and ISO Compliant Creating/improving processes for Joiners/Access management in Jira Service Desk Ensuring Role based access is given, rather than individual Main Systems used: JAMF Cloud Zscaler Digital… Show more Callsign is Fin-Tech Company providing authentication solutions to Banks Owning JAMF environment - Patching/Updates/Configuration/Compliance Administering Office 365, Active Directory, Azure Active Directory, Enterprise applications. Ensuring Systems are SOC2 and ISO Compliant Creating/improving processes for Joiners/Access management in Jira Service Desk Ensuring Role based access is given, rather than individual Main Systems used: JAMF Cloud Zscaler Digital Guardian Zoom Jira/Confluence Cisco Meraki Access points Microsoft Azure Show less Callsign is Fin-Tech Company providing authentication solutions to Banks Owning JAMF environment - Patching/Updates/Configuration/Compliance Administering Office 365, Active Directory, Azure Active Directory, Enterprise applications. Ensuring Systems are SOC2 and ISO Compliant Creating/improving processes for Joiners/Access management in Jira Service Desk Ensuring Role based access is given, rather than individual Main Systems used: JAMF Cloud Zscaler Digital… Show more Callsign is Fin-Tech Company providing authentication solutions to Banks Owning JAMF environment - Patching/Updates/Configuration/Compliance Administering Office 365, Active Directory, Azure Active Directory, Enterprise applications. Ensuring Systems are SOC2 and ISO Compliant Creating/improving processes for Joiners/Access management in Jira Service Desk Ensuring Role based access is given, rather than individual Main Systems used: JAMF Cloud Zscaler Digital Guardian Zoom Jira/Confluence Cisco Meraki Access points Microsoft Azure Show less
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Dunelm
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United Kingdom
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Retail
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700 & Above Employee
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Technology Client Services Engineer
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May 2019 - Jun 2020
Co-ordinating roll out of JAMF MDM to 150 users in place of intune Implementing 2 touch new laptop process Creating, testing and deploying packages via JAMF Bash scripting 3rd line support Sophos Roll out to 500 users Administering Slack, Office365, AD, Exchange server, JIRA, Confluence, G Suite. Imaging Mac's via DEP, Windows devices, iPhones and Samsung devices. Configuration of Collaboration services - Teams, Clickshare, ZOOM Application Support Updating… Show more Co-ordinating roll out of JAMF MDM to 150 users in place of intune Implementing 2 touch new laptop process Creating, testing and deploying packages via JAMF Bash scripting 3rd line support Sophos Roll out to 500 users Administering Slack, Office365, AD, Exchange server, JIRA, Confluence, G Suite. Imaging Mac's via DEP, Windows devices, iPhones and Samsung devices. Configuration of Collaboration services - Teams, Clickshare, ZOOM Application Support Updating processes for new users/leavers. Show less Co-ordinating roll out of JAMF MDM to 150 users in place of intune Implementing 2 touch new laptop process Creating, testing and deploying packages via JAMF Bash scripting 3rd line support Sophos Roll out to 500 users Administering Slack, Office365, AD, Exchange server, JIRA, Confluence, G Suite. Imaging Mac's via DEP, Windows devices, iPhones and Samsung devices. Configuration of Collaboration services - Teams, Clickshare, ZOOM Application Support Updating… Show more Co-ordinating roll out of JAMF MDM to 150 users in place of intune Implementing 2 touch new laptop process Creating, testing and deploying packages via JAMF Bash scripting 3rd line support Sophos Roll out to 500 users Administering Slack, Office365, AD, Exchange server, JIRA, Confluence, G Suite. Imaging Mac's via DEP, Windows devices, iPhones and Samsung devices. Configuration of Collaboration services - Teams, Clickshare, ZOOM Application Support Updating processes for new users/leavers. Show less
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Centrica
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United Kingdom
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Utilities
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700 & Above Employee
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Information Systems Analyst
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Sep 2017 - May 2019
Solving complex issues, supporting 3rd line team to troubleshoot issues. Enterprise software experience: Active directory, office 365, Google apps, Jira, Confluence, Meraki, Cert Jamf 200, Jamf 300 (apple deployment services). Responsibilities Included: ● Ensuring Systems are in order e.g. servers, WIFI. ● Investigating technical issues affecting the whole business. ● User support ● Regulating wifi traffic ● Purchasing, raising PO’s for equipment. Building rapport with 3rd… Show more Solving complex issues, supporting 3rd line team to troubleshoot issues. Enterprise software experience: Active directory, office 365, Google apps, Jira, Confluence, Meraki, Cert Jamf 200, Jamf 300 (apple deployment services). Responsibilities Included: ● Ensuring Systems are in order e.g. servers, WIFI. ● Investigating technical issues affecting the whole business. ● User support ● Regulating wifi traffic ● Purchasing, raising PO’s for equipment. Building rapport with 3rd parties. ● Building images for Laptop and Desktop Macs, testing and deploying. ● Investigating hardware issues, providing replacement loaner devices. ● Auditing of software licenses. ● Packaging, Testing of new software and scoping to users. Show less Solving complex issues, supporting 3rd line team to troubleshoot issues. Enterprise software experience: Active directory, office 365, Google apps, Jira, Confluence, Meraki, Cert Jamf 200, Jamf 300 (apple deployment services). Responsibilities Included: ● Ensuring Systems are in order e.g. servers, WIFI. ● Investigating technical issues affecting the whole business. ● User support ● Regulating wifi traffic ● Purchasing, raising PO’s for equipment. Building rapport with 3rd… Show more Solving complex issues, supporting 3rd line team to troubleshoot issues. Enterprise software experience: Active directory, office 365, Google apps, Jira, Confluence, Meraki, Cert Jamf 200, Jamf 300 (apple deployment services). Responsibilities Included: ● Ensuring Systems are in order e.g. servers, WIFI. ● Investigating technical issues affecting the whole business. ● User support ● Regulating wifi traffic ● Purchasing, raising PO’s for equipment. Building rapport with 3rd parties. ● Building images for Laptop and Desktop Macs, testing and deploying. ● Investigating hardware issues, providing replacement loaner devices. ● Auditing of software licenses. ● Packaging, Testing of new software and scoping to users. Show less
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Show My Homework
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United Kingdom
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E-Learning Providers
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1 - 100 Employee
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Technical Support
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Oct 2016 - Sep 2017
Troubleshooting complex issues, Onboarding new clients. Solving issues by thinking outside the box, handling of complaints in a calm and friendly manner. Using systems such as Active Directory - Solving a high number of support tickets every day - Training new members of the team - Having my own area of responsibility, where I am responsible for informing the team about developments and now this could affect our day to day role. - Communicating with network managers… Show more Troubleshooting complex issues, Onboarding new clients. Solving issues by thinking outside the box, handling of complaints in a calm and friendly manner. Using systems such as Active Directory - Solving a high number of support tickets every day - Training new members of the team - Having my own area of responsibility, where I am responsible for informing the team about developments and now this could affect our day to day role. - Communicating with network managers clearly in order to make the launch of Show My Homework successful - Interviewing temporary staff for the busy period in the year - Developing training materials for temporary staff - Actively using JIRA and confluence on a daily basis
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Tutoring Operations
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Sep 2015 - Sep 2016
Liaising with 3rd party suppliers Making processes for tutors, parents and students Selling tutoring to prospective parents, and establishing rapport with clients Generating remittances for tutors and booking trackers for sessions Ensuring tutors are well informed for new developments Working with other departments Engineering, Marketing, to increase engagement and drive consumers to product using referral schemes Analysing consumer behaviour to increase click through rate… Show more Liaising with 3rd party suppliers Making processes for tutors, parents and students Selling tutoring to prospective parents, and establishing rapport with clients Generating remittances for tutors and booking trackers for sessions Ensuring tutors are well informed for new developments Working with other departments Engineering, Marketing, to increase engagement and drive consumers to product using referral schemes Analysing consumer behaviour to increase click through rate using google analytics. Working with product team to develop tutoring platform, using wireframes
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Business Development Consultant
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Sep 2014 - Aug 2015
Communication, working under pressure, use of systems such as salesforce CRM to create reports and present back to the team. Responsibilities Included: Making calls to prospective clients Sourcing and managing high quality leads Presenting termly reports on leads Booking demonstrations of the product Keeping a calm, clear and professional manner on the phone.
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Education
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2011 - 2014
University of Greenwich
Bachelor's degree, Economics
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