System Administrator

• Jun 2023 - Present

Product Specialist

• Oct 2020 - Present

“PharmaSecure” is a global track-and-trace, product authentication and consumer engagement company. Providing serialization support with different software and hardware. ● Researched product's technical specifications and accurately communicated information. ● Various customer deliveries and development ● Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes. ● Patched software and installed new versions to eliminate security problems and protect data. ● Developed and implemented performance improvement strategies and plans to promote continuous improvement. ● Various customer deliveries, development and troubleshooting fixing of issue in batch execution. ● Troubleshooting performance issue (space and memory issue) ● RDBMS user configuration and integration with application, Oracle/DB2 database import/export, changing database user password, Start/stopping instances and database ● Written shell scripts and creating services for manual testing. ● Improved, stabilized and tuned daily activities with proper follow up of incident reports and recommended solutions by the client. Show less

Resident Engineer

• Aug 2019 - Oct 2020

Increased customer satisfaction by resolving various types of issues. Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. Monitored systems in operation and input commands to troubleshoot areas. Maintained and monitored server room, Systems along with wireless network and other barcode printers scanners, keeping systems running smoothly. Increased customer satisfaction by resolving various types of issues. Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. Monitored systems in operation and input commands to troubleshoot areas. Maintained and monitored server room, Systems along with wireless network and other barcode printers scanners, keeping systems running smoothly.