Experience

Telstra Wholesale

• Australia
• Telecommunications
• 200 - 300 Employee

• Commercial Manager

  • May 2014 - Present



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Senior Commercial Specialist

  • Nov 2010 - Apr 2014

• Senior Business Analyst - Pricing

  • Nov 2010 - Oct 2011

  •Timely response to align with customer bids timeframes.•commercial modelling per complex customer bid.•Work closely with sales, finance, product, legal & cmo.•Track win/loss on opportunities & corresponding price/margin.•Attendance to customer meetings where required.•Qualify per pricing guidelines for customised requests.•Cross regional support as required .



Telstra - Enterprise & Government

• Pricing Analyst

  • Apr 2004 - Nov 2010



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Service Delivery Team - Billing Consultant

  • Jun 2002 - Dec 2002

  My work duties in the Service Delivery Team, involved: Actioning and analysing all types of billing enquires such as adding pricing plans, account balance, resolving billing issues within 24 hours, negotiating with the customers as to their exact problem and resolving them to satisfaction of both parties Communicating with customers and internal staff members at all levels Providing excellent Customer Service Taking ownership of billing issues, identifying problems and driving the changes required resolving these issues. Mentoring new and existing staff members Time management /following up on requests to completion Attending customer visits with account teams to ensure that customer issues were clearly understood and that proposed solutions would meet customer needs Referees: To be provided upon request. 2 of 4 Chanchal Banga Show less