Experience

Olson & Olson, LLP

• United States
• Legal Services
• 1 - 100 Employee

• Clerk

  • Sep 2018 - Present



Rosehill Resources, Inc.

• United States
• Oil and Gas
• 1 - 100 Employee

• Mail & Office Clerk

  • Jul 2017 - Mar 2018



Houston Community College

• United States
• Higher Education
• 700 & Above Employee

• Office Assistant

  • Oct 2016 - Jun 2017

  • Corresponding with sponsors and prospective students• Meeting with new students to ease adjustment and offering individual assistance as necessary• Processing international undergraduate admissions • Corresponding with sponsors and prospective students• Meeting with new students to ease adjustment and offering individual assistance as necessary• Processing international undergraduate admissions



Barnes & Noble College

• United States
• Retail
• 700 & Above Employee

• Cashier - Bookseller

  • Jul 2016 - Oct 2016

  • Interact directly with students, faculty, administration and other customers on a day-to-day basis• Provide outstanding customer service and ensuring that all customers’ needs are being met• Ensure that merchandise is available for sale and that transactions are completed accurately and promptly• Operate a customer-oriented, efficient, cost-controlled, well-merchandised, and profitable bookstore that best serves the academic community and Barnes & Noble College • Interact directly with students, faculty, administration and other customers on a day-to-day basis• Provide outstanding customer service and ensuring that all customers’ needs are being met• Ensure that merchandise is available for sale and that transactions are completed accurately and promptly• Operate a customer-oriented, efficient, cost-controlled, well-merchandised, and profitable bookstore that best serves the academic community and Barnes & Noble College



Xerox Commercial Solutions

• Customer Service Representative

  • Nov 2015 - Jun 2016

  • Respond to telephone inquiries and complaints using standard scripts and procedures.• Provide functional guidance, training and assistance to lower level staff.• Communicate appropriate options for resolution in a timely manner.• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.• Referred unresolved customer grievances to designated departments for further investigation. • Respond to telephone inquiries and complaints using standard scripts and procedures.• Provide functional guidance, training and assistance to lower level staff.• Communicate appropriate options for resolution in a timely manner.• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.• Referred unresolved customer grievances to designated departments for further investigation.



Domino's

• United States
• Restaurants
• 700 & Above Employee

• Delivery Driver

  • Jun 2015 - Oct 2015

  • Receive and process telephone orders.• Deliver pizzas within a designated delivery area.• Operate all equipment to prepare various products.• Completed on-time deliveries by choosing the best and most efficient routes.• Submitted receipts and money received from deliveries at the end of each shift. • Receive and process telephone orders.• Deliver pizzas within a designated delivery area.• Operate all equipment to prepare various products.• Completed on-time deliveries by choosing the best and most efficient routes.• Submitted receipts and money received from deliveries at the end of each shift.



Air National Guard Recruiting

• Armed Forces
• 700 & Above Employee

• Power Production Technician

  • Sep 2010 - Jul 2015

  Daily, weekly, quarterly, semi annual and annual inspections as well as maintenance items on arresting systems Daily, weekly, quarterly, semi annual and annual inspections as well as maintenance items on arresting systems



Xerox Commercial Solutions, LLC

• Member Service Representative

  • Aug 2014 - Jan 2015

  Responds to telephone inquiries and complaints using standard scripts and proceduresProvides functional guidance, training and assistance to lower level staffCommunicates appropriate options for resolution in a timely manner Responds to telephone inquiries and complaints using standard scripts and proceduresProvides functional guidance, training and assistance to lower level staffCommunicates appropriate options for resolution in a timely manner



Ocwen Financial Solutions Pvt. Ltd. - APAC

• India
• Financial Services
• 700 & Above Employee

• Call Center Representative; Home Retention Agent

  • Jun 2013 - Oct 2013

  Independently evaluate each loan assigned and the corresponding borrower based on all financial information available to develop the most beneficial resolution planCommunicate all aspects of the resolution plan with customers and/or third parties and provide timely resolution of customer inquiriesManage and follow up on the resolution of loans assigned in a timely manner. Independently evaluate each loan assigned and the corresponding borrower based on all financial information available to develop the most beneficial resolution planCommunicate all aspects of the resolution plan with customers and/or third parties and provide timely resolution of customer inquiriesManage and follow up on the resolution of loans assigned in a timely manner.



PC Landscaping

• Secretary/Clerical Assistant

  • Feb 2012 - Feb 2013

  PayrollQuickbooksInventoryEmployee RelationsAnswering telephones and giving information to callers, taking messages or transferring to appropriate department.Distributing mail and faxesBilling customers for services PayrollQuickbooksInventoryEmployee RelationsAnswering telephones and giving information to callers, taking messages or transferring to appropriate department.Distributing mail and faxesBilling customers for services