Assistant Store Manager

• Jun 2020 - Present

Phone Technician

• Sep 2019 - Present

Phone Technician Duties:·Responsible for checking customers in/out through our online ticketing system and taking down proper information for warranty purposes.·Performing screen, battery, charge port, back glass, camera, proximity sensor, and other repairs for the iPhone line covering the iPhone 6 through the iPhone 11 Pro Max. Also capabile of repairing those same parts on Samsung Galaxy S8-S10+ and Note 8-Note 10+.·Cash handling/counting at end of day to ensure all funds are accounted for, as well as proper security of any deposits, devices, and sensitive paperwork.·Assisting with maintaining store documents and spreadsheets to help make sure inventory is updated.·Attended a company conference on device sales & financing to help set in place a financing program for our location, which included traveling to Austin, capturing the information and returning it to our store, where myself and my co-worker that attended with me forged a system using our notes. Also reaching out to potential customers through social media on behalf of our location.·General Cleaning and maintenance duties to ensure proper store opening/closings.Promoted to Lead PC/Mac technician on Dec. 28, 2019.PC/Mac Technician Duties:·Responsible for re-creating the PC department at our store by setting up offered services, pricing, on-hand stocks, and other department maintenance.·Performing a diagnosis of various model computers, laptop and desktop, ranging from iMac & MacBooks to Lenovo, HP, ASUS, Acer, Dell, and other major brand Windows PCs.·Replacing LCD panels and/or upper display assemblies, motherboards, hard drives, batteries, charging jacks, case hinges, and other miscellaneous small parts for hardware repairs, as well as doing data transfers, OS reinstallations, anti-virus/anti-rootkit removal, PC tuning, and other software related fixes.Promoted to Store Manager on June 11, 2020

Server

• Aug 2019 - Sep 2019

Provide a positive customer service experience for all guests as well as filling orders in a fast paced environment, plus standard register tending, cleaning, and proper food handling proceedures. Provide a positive customer service experience for all guests as well as filling orders in a fast paced environment, plus standard register tending, cleaning, and proper food handling proceedures.

Retail Merchandiser

• Jun 2019 - Aug 2019

Schedule appointments for my local stores, and timely arrive and fulfill service orders which include:• Setting up displays while following planograms• Resolving issues with setups and displays by using improvisational decision making and creative solutions• Working with employees to correct pricing as well as on-hand inventory• Helping management find ideal locations for setting up relevant displays• Building relationships and report with management to ensure open and friendly communication

Sales Associate

• Jun 2019 - Aug 2019

Provide a friendly, upbeat attitude to match store atmosphere while assisting customers with locating products, as we as ringing up purchases, general cashiering, stocking, and customer service. Provide a friendly, upbeat attitude to match store atmosphere while assisting customers with locating products, as we as ringing up purchases, general cashiering, stocking, and customer service.

Telephone Interviewer

• Mar 2019 - Mar 2019

Conduct telephone interviews while following company guidelines to ensure privacy and quality. Asks questions from provided scripts while also using personal improvisational skills to keep callers engaged and interested. Conduct telephone interviews while following company guidelines to ensure privacy and quality. Asks questions from provided scripts while also using personal improvisational skills to keep callers engaged and interested.

DIshwasher

• Mar 2019 - Mar 2019

Responsible for maintaining restaurant standards of cleanliness for dish-washing area, as well as prep area. Required to keep pace to ensure plenty of dishware for cooks and customers. Responsible for maintaining restaurant standards of cleanliness for dish-washing area, as well as prep area. Required to keep pace to ensure plenty of dishware for cooks and customers.

Sales Associate

• Sep 2018 - Oct 2018

Assisted customers with finding relevant products to meet their needs, practiced basket building through sales of accessories to further improve customer experience and company sales.Worked effectively with other team members to stock several pallets of product within standard shift windowsCommunicated with my team to radio coordinate customer's requests being pulled from stock-room. Assisted customers with finding relevant products to meet their needs, practiced basket building through sales of accessories to further improve customer experience and company sales.Worked effectively with other team members to stock several pallets of product within standard shift windowsCommunicated with my team to radio coordinate customer's requests being pulled from stock-room.

Sales Associate/Key Holder/Senior Sales Associate

• Nov 2014 - Apr 2015

Regularly achieved exceptional sales, as well as maintaining a pristine storefront. As key-holder/SSA, skillfully applied leadership methods to accomplish daily managerial goals, including company quotas & marketing. Resolved customer complaints, reported and tracked sales, counted register tills, performed bank deposits, and received/shipped inventory merchandise.Exceptional customer service & sales skills that led to a promotion to key-holder within 1 month of initial hiring, and promotion to SSA within 4 months.Consistently and effectively took control of the sales floor to lead other team members in sales.

Digital Audio Producer

• Jul 2011 - Feb 2012

Self-taught and employed as a digital music producer. Actively managed work website & social media accounts on Twitter, Facebook, and others while simultaneously working with DAWs & digital synthesizers to create electronic-themed music.Produced electronic music of quality to receive one hour air time on a digital radio show.At peak performance had over 1,000 followers for my productions on Twitter.Caliber of music brought opportunity for me to sign with an independent music label.

Cashier

• Apr 2011 - Jun 2011

Provided quality customer service in a friendly environment, working with team members in a unified, pleasant manner.Attentively listened to customer's requests for quality service.Ensured a maintained storefront each workday for next shift's workers. Provided quality customer service in a friendly environment, working with team members in a unified, pleasant manner.Attentively listened to customer's requests for quality service.Ensured a maintained storefront each workday for next shift's workers.

Sales Associate

• Jan 2011 - Mar 2011

Sales Associate

• Nov 2009 - Oct 2010

Regularly assisted customers with location of products, as well as making successful and relevant recommendations. Consistently maintained storefront, item stock levels, and both personal and team sales goals.Exceeded sales goals on a regular, weekly basisShowed extraordinary skill and potential that lead to regularly receiving 30+ hour work weeks at age 16-17.Highly experienced at taking extra shifts, or filling in for co-workers with little to no notice. Regularly assisted customers with location of products, as well as making successful and relevant recommendations. Consistently maintained storefront, item stock levels, and both personal and team sales goals.Exceeded sales goals on a regular, weekly basisShowed extraordinary skill and potential that lead to regularly receiving 30+ hour work weeks at age 16-17.Highly experienced at taking extra shifts, or filling in for co-workers with little to no notice.