Experience

SOUTHEAST LOGISTICS, INC.
• United States
• Breakdown Coordinator

  • Aug 2023 - Present


DocGo

• Software Development
• 1 - 100 Employee

• Lead Dispatcher

  • Mar 2022 - Aug 2023

  Lead Dispatcher - Promotion ● Train and supervise new dispatchers. ● Support and guide dispatch teams to ensure compliance and protocols are enforced. ● Improve and maintain a system to capture and generate growth. ● Collaborate with management teams to distinguish improvements and flaws with operations. Dispatcher ● Inbound and outbound requests and updates for EMS transportation. ● Strategically schedule and dispatch for 4-6 states to reach goals daily. ● Communicate with EMS crews, facilities and dispatch teams via apps and by phone. Show less



Riverview Dental Designs

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Schedule Coordinator

  • May 2019 - Feb 2022

  Hygiene Scheduling Coordinator - Promotion ● Strategically scheduled appointments for multiple dentists and hygienists ● Retain schedule utilization. ● Develop and maintain a recall system with calls, texts, emails and letters. Administrative Assistant ● Insurance billing and accounts receivable. ● Reconciliation of past due accounts and organization of payment agreements. ● Present treatment, financial options and assist with credit applications. Hygiene Scheduling Coordinator - Promotion ● Strategically scheduled appointments for multiple dentists and hygienists ● Retain schedule utilization. ● Develop and maintain a recall system with calls, texts, emails and letters. Administrative Assistant ● Insurance billing and accounts receivable. ● Reconciliation of past due accounts and organization of payment agreements. ● Present treatment, financial options and assist with credit applications.



Davis Eye Clinic

• United States
• Medical Practices
• 1 - 100 Employee

• Ophthalmologist Technician

  • May 2018 - May 2019

  ● Transcribe exams for an Ophthalmologist and Optometrist. ● Prepare and assist with minor surgical procedures in the clinic. ● Educate and inform patients on pre and post op care of surgical procedures. ● Transcribe exams for an Ophthalmologist and Optometrist. ● Prepare and assist with minor surgical procedures in the clinic. ● Educate and inform patients on pre and post op care of surgical procedures.



VisionAmerica of Birmingham

• United States
• Medical Practices
• 1 - 100 Employee

• Ophthalmologist Technician

  • Jul 2017 - May 2018

  ● Prepare patients for intravitreal injections and laser procedures. ● Organize cataract surgeries by selecting lenses and documents for records in the operating room. ● Generate interpretation of testing for treatment of diseases. ● Prepare patients for intravitreal injections and laser procedures. ● Organize cataract surgeries by selecting lenses and documents for records in the operating room. ● Generate interpretation of testing for treatment of diseases.



EyeCare Associates, Inc.

• United States
• Medical Practices
• 100 - 200 Employee

• Optometrist Technician

  • Feb 2015 - Jun 2017

  ● Office supply management, maintain reimbursement spreadsheets and accounts payable. ● Perform and interpret general testing for eye exams. ● Educate patients on proper contact lens care, insertion and removal. ● Office supply management, maintain reimbursement spreadsheets and accounts payable. ● Perform and interpret general testing for eye exams. ● Educate patients on proper contact lens care, insertion and removal.



Southeastern Spine & Joint Specialists Inc

• Receptionist

  • Aug 2013 - Jun 2014

  ● In and outbound referrals and appointment scheduling. ● Maintain organization of charts and medical records. ● Verify insurance and collect copayments. ● In and outbound referrals and appointment scheduling. ● Maintain organization of charts and medical records. ● Verify insurance and collect copayments.



Randall-Reilly Publishing

• United States
• 1 - 100 Employee

• Quality Control Specialist

  • Mar 2011 - Nov 2011

  ● Customer service through an outbound automated telemarketing system. ● Monitor IRG agent phone calls, report errors and falsified information. ● Track agent break and wrap-up times after calls. ● Compile recordings for company review. ● Customer service through an outbound automated telemarketing system. ● Monitor IRG agent phone calls, report errors and falsified information. ● Track agent break and wrap-up times after calls. ● Compile recordings for company review.