Director, Operations

• Aug 2021 - Present

Account Manager

• Apr 2019 - Aug 2021

Provide travel operations services to Purdue University alongside the Purdue travel manager. Increased travel policy adherence and Concur software use compliance by 30% and have negotiated air and hotel contracts with varying levels of discounts not previously realized. Participated in the design and implementation of the travel program while focusing on relationship building with key contributors including staff and faculty across the university. Offering exceptional customer service and collaborative yet decisive leadership in the client relationship and travel program. Booking of domestic and highly detailed international trips.

Executive Assistant & Office Manager

• Mar 2018 - Mar 2019

Focus on calendar management to improve workflow for President & CEO. Large focus on relationship building with Conexus board of directors to encourage engagement, development and support. Further board support for the President & CEO's external board positions. Charged with researching, preparing and editing correspondence and documents on behalf of the President & CEO. Oversaw company-wide budgeting processes and review along with 501c3 annual reporting. Exercised change management techniques through staffing and operational changes, provided general office leadership, human resource support and management to current and new staff while positively improving office culture.

Executive Assistant & Resource Coordinator

• May 2013 - Mar 2018

Administrative support of the lead pastor and two executive pastors including human resource duties. Detailed calendar management, drafting emails and meeting minutes and persistent research of best practices among other mega churches nationwide. Travel arrangements as needed. Meeting and event organization and hosting as needed. Scheduling logistics for 150000 square foot building with 200+ internal and community events weekly. Discovery and implementation of new scheduling software and database system resulting in streamlined workflows and time savings for each resource reservation.

Owner

• Aug 2009 - Dec 2013

Personal training and small group fitness - an adventure that sought to propel women towards transformational change and a realization of their unique beauty on the inside and out. BIO was not a gym but was more than just personal training or group exercise classes. BIO created a community of ladies who were looking for encouragement in their journey towards a more healthy lifestyle. Personal training and small group fitness - an adventure that sought to propel women towards transformational change and a realization of their unique beauty on the inside and out. BIO was not a gym but was more than just personal training or group exercise classes. BIO created a community of ladies who were looking for encouragement in their journey towards a more healthy lifestyle.

Group Fitness Supervisor

• Sep 2012 - May 2013

Managed team of 25 fitness instructors with the goal of providing high-quality group fitness classes to club members. Maintained schedules, certification and CPR files, provided outstanding customer service to club members and taught four licensed fitness formats. Managed team of 25 fitness instructors with the goal of providing high-quality group fitness classes to club members. Maintained schedules, certification and CPR files, provided outstanding customer service to club members and taught four licensed fitness formats.

Director of Accounting & Human Resources

• Sep 2006 - Dec 2009

Charged with all accounting functions including large cash deposits, multiple account reconciliations, accounts payable, accounts receivable, budgeting and reporting using Quickbooks while operating as the sole provider and keeper of all human resources information. Provided insurance contract negotiations to reduce cost and assisted in facility usage plans. Utilization of Microsoft Office, Quickbooks Charged with all accounting functions including large cash deposits, multiple account reconciliations, accounts payable, accounts receivable, budgeting and reporting using Quickbooks while operating as the sole provider and keeper of all human resources information. Provided insurance contract negotiations to reduce cost and assisted in facility usage plans. Utilization of Microsoft Office, Quickbooks

Reservations Manager

• Jan 2005 - May 2006

Managed 50 seasonal reservation agents for inbound call center making reservations for national parks where ARAMARK was the concessioner. Worked to hire and train agents throughout the season and reduce turnover. Responsible for operation of the phone switch, reporting on call metrics while promoting sales objectives. Was charged with the integration of newly added parks to the call center, traveling to locations across the United States, building relationships and providing training for the cutover to the main reservations hub.

Corporate Onsite Travel Agent

• Jan 1991 - Sep 2002

Provided corporate on-site travel services to Honeywell, PCS Health (a former subsidiary of Lilly, Inc), Pegasus Solutions and Tee Time Travel in the Phoenix, Arizona area while employed by Carlson-Wagonlit Travel and World Travel Partners. Continued in Portland, Oregon with Piedmont Travel onsite at Adidas, Inc. to provide dedicated travel support to the national sales team. Further detail upon request. Provided corporate on-site travel services to Honeywell, PCS Health (a former subsidiary of Lilly, Inc), Pegasus Solutions and Tee Time Travel in the Phoenix, Arizona area while employed by Carlson-Wagonlit Travel and World Travel Partners. Continued in Portland, Oregon with Piedmont Travel onsite at Adidas, Inc. to provide dedicated travel support to the national sales team. Further detail upon request.