Sr. Business Analyst - IT

• Jun 2020 - Present

• Increases efficiency and streamlines operations for the organization by coordinating projects, managing resources, and preparing project documentation. • Employs a servant leader mentality in a team setting to coaching, training, and mentoring colleagues and co-workers on organizational best practices. • Streamlines organizational Agile development by frequently collaborating with Scrum development teams to iteratively develop value-additive products and services for the end user. • Consistently reinforces Agile opportunities to inspect and adapt while continuously improving. • Proactively creates and maintains an environment of collaboration and trust by forming mutually beneficial working relationships with stakeholders, end users, and developers to iteratively deliver valuable increments. • Assists with end-user training as assigned to provide knowledge transfer of technical solutions implemented by the company. Show less

Technical Business Analyst

• Dec 2019 - Mar 2020

• Championed an Agile approach to project and development by implementing and conducting Scrum events such as sprint planning, sprint review, daily scrum, and retrospectives. • Led efforts to advance Agile projects from conception to completion while adhering to existing project constraints such as budget and timelines. • Used Agile and Scrum software such as Jira to log user stories by translating end user requirements into digestible items for delivery. • Increased alignment and shared vision with business leaders and stakeholders while simultaneously managing competing priorities and initiatives. • Leveraged SQL knowledge to accurately analyze data and query test data for various test scenarios. • Regularly collaborated with the Product Owner to find effective ways to manage and prioritize the Product Backlog. • Streamlined operational processes and causes the removal of impediments and blockers by identifying procedural bottlenecks and organizational pain points. • Identified, tracked, and reported to upper management on vital Agile project KPIs and various strategic business-centric metrics such as team velocity, burn down charts, and continuous flow diagrams to better understand current project/product needs and dependencies. Show less

Business Analyst Consultant

• Apr 2017 - Nov 2019

• Used Agile and Scrum events such as team retrospectives to inspect and adapt towards optimal business outcomes, increase Agile maturity, and increase overall team velocity. • Built and maintained SQL scripts, indexes, and complex queries for data analysis and extraction for various other projects. • Consistently focused on delivering value to the organization and to clients by reinforcing solution-oriented approaches while mitigating obstacles. • Developed detailed product requirements that define the user capabilities, specific functional specifications, data and analytics according to established Definitions of Done (DoD) and Acceptance Criteria (AC). • Employed a servant leader approach to coaching, training, and mentoring individuals internally and externally on updated operational procedures and Agile methodologies. • Worked to spearhead and improve UAT testing and functional abilities of products by collaborating with cross-functional business teams to align on vision. • Demonstrated a consistent ability to manage resources and cross-functional teams through regular inspection and adaption events such as weekly status reports and project objective planning meetings. Show less

Systems Integration Advisor

• Dec 2014 - Apr 2017

• Acted as the primary liaison between the business users and 3 unique project / development teams to ensure clear and constant communication. • Collected and compiled analytical results regarding a variety of business outcomes to better make informed business decisions using data-driven results. • Championed an Agile environment built upon principles such as transparency and openness by reinforcing continuous improvement. • Facilitated a workplace environment of collaboration within a team setting to ensure services, products, and dependencies were communicated while strategic direction and goal definition remained productive. • Created technical system requirement specifications (SRS) using business requirements specifications (BRS), and aided leadership in the creation of new standard operating procedures to cut down on chronic integrations issues. • Effectively used business knowledge through data-driven results to provide excellent technical guidance for various platforms while delivering outstanding technical solutions, project delivery, and execution. Show less

Application Analyst III - Team Lead

• Apr 2013 - Dec 2014

• Guaranteed thorough documentation within call tracking database and knowledge database, leading to insights and improvement efforts which led to a 20% increase in customer satisfaction ratings. • Provide strong technical guidance and bring expertise in Interface development requirements & specifications around HL7, CCD/CCDA, and IHE • Performed debugging, testing, and support while leading up to 7 diverse analysts and consultants. • Applied patches and updates to meet requirements for patching cadence and security. • Provided exemplary support to projects with revenue impacts of up to $3M, and excelled as interim Project Manager in delegating workloads to achieve superb results. • Set priorities, plans, and tasks, using project management methodologies like Agile and Waterfall. • Spearheaded continuous technological innovation, resulting in improved service and reduced problem tickets. • Created automated processes through store procedures utilizing SQL to facilitate additional production capacity and not overburden the main data server Show less

Technical Support Engineer 2

• 2011 - 2013

Technical Systems Analyst

• 2009 - 2011

Technical Support Analyst Tier 2

• 2008 - 2009

Data Analyst

• 2006 - 2008