Experience

Marlin Communications

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Quality Assurance and Testing

  • Mar 2019 - Present

  End to end testing of websites being developed in terms of design and functionality, primarily, but not limited to WordPress to ensure seamless delivery of end product to clients Construction of test cases for client testing as well as internal testing covering all aspects of the website being built in terms of design and functionality Review all incoming client requests and scheduling with Project management and Development team for timely delivery of solutions to… Show more End to end testing of websites being developed in terms of design and functionality, primarily, but not limited to WordPress to ensure seamless delivery of end product to clients Construction of test cases for client testing as well as internal testing covering all aspects of the website being built in terms of design and functionality Review all incoming client requests and scheduling with Project management and Development team for timely delivery of solutions to clients First contact for all client communications on Support Tickets to review urgency and schedule accordingly for resolution Documenting and implementing procedures and best practices for Quality Assurance and testing Creation and maintenance of MIs for management visibility and management of various internal reporting tools Show less End to end testing of websites being developed in terms of design and functionality, primarily, but not limited to WordPress to ensure seamless delivery of end product to clients Construction of test cases for client testing as well as internal testing covering all aspects of the website being built in terms of design and functionality Review all incoming client requests and scheduling with Project management and Development team for timely delivery of solutions to… Show more End to end testing of websites being developed in terms of design and functionality, primarily, but not limited to WordPress to ensure seamless delivery of end product to clients Construction of test cases for client testing as well as internal testing covering all aspects of the website being built in terms of design and functionality Review all incoming client requests and scheduling with Project management and Development team for timely delivery of solutions to clients First contact for all client communications on Support Tickets to review urgency and schedule accordingly for resolution Documenting and implementing procedures and best practices for Quality Assurance and testing Creation and maintenance of MIs for management visibility and management of various internal reporting tools Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Assistant Manager Operations

  • Jun 2014 - Dec 2019

  Management of processes under purview to ensure operations and functions are within agreed SLAs and TATs Ensuring all processes under remit operated within their KPIs and quality parameters Primary liaison for correspondence with onshore business partners (U.S and Canada) to ensure the smooth operation of offshored processes Providing training and development for staff to meet industry standards and conducting ongoing prerformance evaluations including year end… Show more Management of processes under purview to ensure operations and functions are within agreed SLAs and TATs Ensuring all processes under remit operated within their KPIs and quality parameters Primary liaison for correspondence with onshore business partners (U.S and Canada) to ensure the smooth operation of offshored processes Providing training and development for staff to meet industry standards and conducting ongoing prerformance evaluations including year end assessments Creation and maintenance of MIs for senior management oversite

• Section Coach

  • Jan 2012 - Jun 2014

  Conduct QA on processes completed by colleagues within the Payments processes to ensure high quality Conduct training and guidance where required to upskill team members Business partner liaison for daily ongoing process work

• Customer Service Representative

  • Sep 2010 - Jan 2012

  Payment processing for U.S and Canadian corporate clients