Experience

TelecomTest Solutions (TTS)

• Telecommunications
• 1 - 100 Employee

• Network Engineer

  • Jul 2022 - Present

• Customer Care Manager

  • Jan 2019 - Present

• IT Technical Support

  • Dec 2017 - Jun 2022



Lanka ORIX Leasing Company PLC

• Financial Services
• 1 - 100 Employee

• IT Support Technician

  • Sep 2012 - Sep 2017

  2014-2017 Job Attributes - Installing, and assisting in the configuration of hardware and software - Diagnosing and resolving end-user networks, peripherals Support to 500+ user base @ LOLC Head office. *OS installations *Mail configure *Printer installations *PC\Laptop Troubleshooting. - Network Switch installation/Network troubleshooting - Provide Video conferencing facilities - Mobile configurations: iPhone/Android - 1st level support -Microsoft cloud solutions 2012-2014 Job Attributes - Installing, and assisting in the configuration of hardware and software - Diagnosing and resolving end-user networks, peripherals Support to 3000+ user base @ LOLC group. -Level 1 IT Support -Mail configure -Printer installations -PC\Laptop Troubleshooting



Micronet Group

• Sri Lanka
• Outsourcing/Offshoring
• 1 - 100 Employee

• IT Field Technician

  • Mar 2012 - Sep 2012

  Job Attributes • Installing, and assisting in the configuration of hardware and software. • Diagnosing and resolving end-user networks, peripherals. • Troubleshooting on AD, Security & Firewall, routers,switches, Web Applications, Servers & databases. - Mail server installation - Visit customer sites to get monthly feedback. - Data Backup and recovery. - Kaspersky Virus guard installations/Virus Cleaning. Job Attributes • Installing, and assisting in the configuration of hardware and software. • Diagnosing and resolving end-user networks, peripherals. • Troubleshooting on AD, Security & Firewall, routers,switches, Web Applications, Servers & databases. - Mail server installation - Visit customer sites to get monthly feedback. - Data Backup and recovery. - Kaspersky Virus guard installations/Virus Cleaning.



ITES Sri lanka

• Sri Lanka

• IT Field Technician

  • Sep 2010 - Mar 2012

  Job Attributes - Printer \PC \ Server Preventive maintenance service. - in-house PC assemble & troubleshooting. - Visit Customer sites for PC\Laptop\Mail\internet\routers related troubleshooting. - UPS battery replacements. Job Attributes - Printer \PC \ Server Preventive maintenance service. - in-house PC assemble & troubleshooting. - Visit Customer sites for PC\Laptop\Mail\internet\routers related troubleshooting. - UPS battery replacements.