Experience

Customer Strategy Network

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Partner

  • Mar 2018 - Present

  United Kingdom At CSN we are a global mix of experts in advisory, architecture, development and analytics on digitalisation and consumer loyalty solutions. CSN delivers practical and actionable recommendations to affect customer numbers. These recommendations can be implemented by our specialist partners or your own in-house teams, depending on your capability and capacity



Mobile Loyalty Technologies Ltd

• United Kingdom
• Advertising Services

• Director

  • Nov 2015 - Present

  Northampton, United Kingdom Mobile Loyalty Technologies is a mobile first loyalty & payments consultancy highly specialised in the delivery of digital customer engagement. Experienced in providing services & technology in all aspects of consumer loyalty, payment & ordering from strategy and planning through technical implementation we help our clients build stronger customer relationships using emotional engagement & data insights. With over a decade of experience in consumer & enterprise internet… Show more Mobile Loyalty Technologies is a mobile first loyalty & payments consultancy highly specialised in the delivery of digital customer engagement. Experienced in providing services & technology in all aspects of consumer loyalty, payment & ordering from strategy and planning through technical implementation we help our clients build stronger customer relationships using emotional engagement & data insights. With over a decade of experience in consumer & enterprise internet technology working closely with leading merchant, service & point-of-sale providers. Our consulting capabilities have enabled a range of hospitality operators & service providers to connect multiple app & web technology services to their existing POS providers; including food ordering & collection, pay@table, loyalty & CRM We advise clients across Retail, Hospitality, Transportation & Financial Services on the different types of customer based mobile loyalty programmes & promotions - Visit based - Points based - Tiered membership - Surprise & Delight - Scratch cards, Gaming & Sweepstakes - Coalition Show less



Norwood Hill Associates Limited

• United Kingdom
• Advertising Services

• Mobile Loyalty Marketing Consultant

  • May 2010 - Mar 2017

  Northampton, United Kingdom Helping clients build stronger customer relationships using digital capabilities, emotional engagement, rewards & promotions, messaging and analytics Assignments have included: Supporting a rail franchise operator develop their customer engagement strategies to drive the take up and usage of their mobile ticketing solution The design, launch and operation of mobile loyalty programmes for Giraffe Restaurants, Sodexo and Ed's Easy Diner. Each programmes was specifically… Show more Helping clients build stronger customer relationships using digital capabilities, emotional engagement, rewards & promotions, messaging and analytics Assignments have included: Supporting a rail franchise operator develop their customer engagement strategies to drive the take up and usage of their mobile ticketing solution The design, launch and operation of mobile loyalty programmes for Giraffe Restaurants, Sodexo and Ed's Easy Diner. Each programmes was specifically designed to capture actionable data, engage customers and drive incremental customer spend Developing strategic new Corporate Responsibility propositions both at brand and product level for Avios Group Limited. Working across 3 key business units within IAG (International Airlines Group) Launch of the Barclaycard Freedom programme and development of their multi channel proposition for participating merchant partners. The creation of the UK corporate sales division for Amazon, focusing on consumer loyalty & shopper activation markets Show less



Stampfeet Ltd

• UK Managing Director, Stampfeet Ltd.

  • Jul 2012 - Aug 2015

  Northampton, United Kingdom Stampfeet reinvents the customer loyalty experience for today’s connected consumers. Our client branded & customisable mobile loyalty solution captures actionable data, engages customers and drives incremental business.



KULA Causes, Inc.

• Director of Loyalty Marketing

  • Feb 2012 - Jul 2012

  Greater Denver Area KULA Causes is a cutting-edge, social venture and technology platform that enables businesses of all sizes to create meaningful brand loyalty by empowering consumers to support the charitable causes they care about most



Carlson Marketing

• United States
• Advertising Services
• 300 - 400 Employee

• Client Partner

  • Feb 2010 - May 2010

  Global loyalty marketing & events agency, operators of the Nectar programme



Green Rewards Ltd

• United Kingdom
• Renewable Energy Semiconductor Manufacturing

• Head of Business Development

  • Aug 2008 - Feb 2010

  An online green loyalty programme operating in the loyalty, ethical e-commerce, and affiliate e-commerce market, with a range of over 600 authenticated green products, services and experiences as well as 900 affiliate High Street partners. Responsible for all corporate sales activity both client direct and through intermediaries.



The Home Retail Group

• Sales Development Manager

  • Sep 2005 - Aug 2008

  Responsible for new business sales within the b2b channel for Argos & Homebase retail products. Key sectors, Financial Services, Fuel Retailing, Automotive, Telecoms



Sports Revolution

• Spectator Sports
• 1 - 100 Employee

• Loyalty Marketing Consultant

  • Jan 2001 - Sep 2005

  Key assignment to develop and launch a fan based loyalty programme for a sports media owner



Shell Oil Company

• China
• Oil and Gas
• 1 - 100 Employee

• Loyalty Contracts Manager

  • May 1999 - Jan 2001

  Shell SMART was a card based coalition loyalty programme with over 5 million members. The scheme operated a model similar to the current ‘Nectar’ scheme with category specific loyalty currency issuing & redemption partners. Responsible for all 3rd party relationships.



Barclaycard

• United Kingdom
• Financial Services
• 700 & Above Employee

• Project Manager

  • 1997 - 1999

  Northampton, United Kingdom