Charlie De Alwis

ICT Customer Support Supervisor at Queenstown IT
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Contact Information
us****@****om
(386) 825-5501
Location
Queenstown, Otago, New Zealand, NZ
Languages
  • English -
  • Sinhala -

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Credentials

  • Managing Teams
    LinkedIn
    Jun, 2023
    - Nov, 2024
  • 3CX Basic Certification
    3CX
    Mar, 2022
    - Nov, 2024
  • Team Collaboration in G Suite
    LinkedIn
    Feb, 2019
    - Nov, 2024
  • NSE 1 Network Security Associate
    Fortinet
    Feb, 2020
    - Nov, 2024
  • NSE 2 Network Security Associate
    Fortinet
    Feb, 2020
    - Nov, 2024

Experience

  • Queenstown IT
    • New Zealand
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • ICT Customer Support Supervisor
      • Mar 2022 - Present

      >Track and assign support requests from the help desk ticketing system to the appropriate team members, and ensure they are updated accordingly.> Manage IT staff by training and coaching employees, communicating job expectations, and appraising their performance.> Train employees on both software and hardware, troubleshoot, and provide technical support when needed.> Track and maintain hardware and software inventory.> Provide Level 3 and 4 IT support for customers.> Configure and install various network devices and services (e.g., routers, switches, firewalls, CCTV and VOIP)> Experience in setting up 3CX Phone Systems for clients and managing them accordingly. Show less

    • Information Technology Support Specialist
      • Mar 2019 - Mar 2022

      - Responding to support queries from help desk ticketing system, phone and email.- Designing and implementing new network solutions and/or improving the efficiency of current networks.- Microsoft Office 365 and G Suit administration.

    • Information Technology Trainee
      • Sep 2018 - Mar 2019

      > Responding to support queries from help desk ticketing system, phone and email.> Laptop/ Desktop/ Server - Service and Repair.> Microsoft 365 and Google workspace administration.> Provide Level 1 and 2 IT helpdesk Support for the customers.

  • Hilton Hotels & Resorts
    • United States
    • Hospitality
    • 700 & Above Employee
    • Trainee IT Technician
      • Aug 2016 - Aug 2016

      > I assisted in providing initial help desk support for IT system and equipment issues to staff members. > I assisted in providing initial help desk support for IT system and equipment issues to staff members.

  • SriLankan Airlines Official
    • Sri Lanka
    • Airlines and Aviation
    • 700 & Above Employee
    • Trainee IT Technician
      • Jan 2014 - Jun 2014

      >Provided Level 1 and Level 2 IT Support. >Configure Cisco routers, switches and Access points. >Monitored SriLankan airlines WAN and LAN network using device monitoring tools of Op Manager and Cacti. >Provided remote assistance to client computers. >Experienced on LAN wiring and cabling in patch panel. >Managing users in Active Directory. >Provided Level 1 and Level 2 IT Support. >Configure Cisco routers, switches and Access points. >Monitored SriLankan airlines WAN and LAN network using device monitoring tools of Op Manager and Cacti. >Provided remote assistance to client computers. >Experienced on LAN wiring and cabling in patch panel. >Managing users in Active Directory.

Education

  • Aspire2 International
    Diploma In Computing Level 6, Information Technology
    2016 - 2016
  • Allied Telesis
    certified Allied Telesis Technician (CAT) NZ, Network and System Administration/Administrator
    2018 - 2018
  • Aspire2 International
    National Diploma in Computing Level 5, Information Technology
    2015 - 2015
  • National institute Of Business Management
    Advance Certficate in Business Management, Business Management
    2013 - 2014
  • IDM
    Diploma In IT, Information Technology
    2007 - 2008

Community

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