Experience

PLP Group

• South Africa
• Consumer Services
• 100 - 200 Employee

• New Business Coordinator

  • Sep 2021 - Present

  Promoted to leading sales agent for the GetMore HR campaign, liaising with business leaders and HR Executives across South Africa.

• Customer Experience Team Leader

  • Dec 2020 - Aug 2021

  Promoted to Team Leader, managing, supporting, and developing a team in pursuit of excellent customer service and satisfaction for global corporate clients. Daily operations management and continuous improvement to ensure quality and efficient delivery and key performance indicators and productivity levels are met.

• Customer Experience Consultant

  • Mar 2020 - Nov 2020

  Facilitated requests from anything to anything, provided personal assistant services Assistant Task AllocatorAssisted with first responses on tasks.

• Customer Experience Consultant - Jude

  • Nov 2019 - Feb 2020

  Facilitated client's requests from anything to anything, provided personal assistant services



Flight Centre Travel Group

• Australia
• Travel Arrangements
• 700 & Above Employee

• Travel Expert

  • Jun 2014 - Jun 2019

  Facilitated flight bookings, accommodation as well travel packages Managed group and corporate bookings Researched and explored different travel destinations Suggested and compiled suitable travel options Planned and organized travel Collected deposits and outstanding balances Created and maintained relationships with clients. Kept learning about the industry's latests trends. Facilitated flight bookings, accommodation as well travel packages Managed group and corporate bookings Researched and explored different travel destinations Suggested and compiled suitable travel options Planned and organized travel Collected deposits and outstanding balances Created and maintained relationships with clients. Kept learning about the industry's latests trends.



South African Airways

• South Africa
• Airlines and Aviation
• 700 & Above Employee

• Platinum and Premium Relationship Consultant

  • Mar 2011 - Mar 2013

  Administered flights, chauffeur, wait-lists and preferential services to SAA's most elite clients.Built and maintained a good relationship with clients.

• Voyager Customer Care Service Agent

  • Jun 2010 - Feb 2011

  Facilitated flight bookings using loyalty program points, and mostly dealt with flight waitlists.

• Reservations Call Centre Agent

  • Feb 2010 - Jun 2010

  Facilitated airline bookings and learnt alot on how to deal with challenges such as schedule changes.