Project Manager and Certified Scrum Master

• Aug 2020 - Present

Prin. Campaign Manager

• Nov 2014 - Oct 2019

Manage day to day client communication, queue management, request prioritization and team management.Planning and managing deadlines.Produce daily, weekly and monthly reports and analyze program results.Make sure the defined process is followed with respect to request execution, quality check and deliver error free work to client.Understanding the challenges in the team and work towards itMaintain accurate and complete client files documenting specific requirements of each client.Lead process definition with clients on workflow to receive and manage assets for campaigns.Initiate continuous improvement and provide development support for both team and client.Enhancing the skills of the team by conducting sessionsHandling Client calls, responsible for assets gathering, understanding clients’ requirements and helping team understand the same.Conducted Knowledge Transition sessions for the new entrants to the team and preparing Transition Plan for the same.Building complex dynamic newsletters using AmpScript which aids in developing highly personalized newsletters to drive customer engagement.Anchoring team building activities.

Sr. UI and Web Designer

• Jul 2011 - Nov 2014

Researching and recommending the web design as per the market trend.Preparing estimation reports for UI development.Effective verbal and mail communication with Clients.Understanding Business Specifications. Creating user centre web design with browser, resolution and platform independent.Creating web templates, logos, brochures, banners, business cards.Conversion of PSD to HTML with Responsive design.Development of responsive emails, newsletter, Landing Pages, and Microsites.Able to build in both DIV and Table tags.Testing e-mail rendering and fixing issues in various domains using Litmus Tool.Coordinating with marketing team for the presentation of website and other marketing material.Writing up technical manuals and user instructions. UI development of the applications using asp controls in Visual Studio.Adding search engine optimisation, web analytics, Google Ad words.Integrating e-commerce to the website and maintaining the same.Digital photography, photo editing and image optimisation for the web.

Web Designer and Developer

• Sep 2009 - Jun 2011

Researching and recommending the web design as per the market trend.Preparing estimation reports for UI development.Effective verbal and mail communication with Clients.Understanding Business Specifications. Creating user centre web design with browser, resolution and platform independent.Creating web templates, logos, brochures, banners, business cards.Able to build in both DIV and Table tags.Coordinating with marketing team for the presentation of website and other marketing material.Adding search engine optimisation, web analytics, Google Ad words.Digital photography, photo editing and image optimisation for the web.

Test Engineer

• Jul 2006 - Jul 2009

Understanding scope of module and business specifications.Manual Testing of Web Applications.Test case preparation & execution for 2 week release in a complex Application environment.Defect logging & retesting of the defects.Handled Release Manager responsibilities. Handle Client calls, client management, requirement gathering and documentation.Effective verbal & mail communication with the developer and the planner.Involved in Sanity, Functional and Regression Testing.Using Test Director and Quality centre.Tracking documents in IPM+ & VSS for Internal Audits.Anchoring team building activities.