Experience

CallHealth

• Business Analyst



CallHealth

• India
• Hospitals and Health Care
• 200 - 300 Employee

• Business Analyst

  • Nov 2014 - Present

  • Actively handled High level business requirements (HLBR) sessions for gathering business requirements for the applications named “Associate feedback management System”, “eWellness knowledge Portal” and new Change Requests for “Associate portal”. • Organized review meetings with various vertical heads and defined business process model, documented using Bizagi modeller and also prepared the Business Requirement Documents for the above stated applications. • Clarified issues with developers during efforts to validate the designs and functional specifications for new interfaces. • Involved in test inspections from end to end till the application moved in to production successfully. • Training the users by offering complete functional knowledge. • Led strategic planning initiative to secure proposed budget for separate call centre by identifying the supportive CRM requirement, process improvement opportunities and research on implementing new enhancements for higher associates’management. • Defined the required measures for the on boarded associates and developed the functionality which will capture these measures and reflect them in the form of reports. Show less